Hi @Anonymous User
Your mum has only been sent a NowTV Hub 2 Router which is purely for using the internet which is normal practice by NowTV.
The NowTV Broadband & Phone package might include either discounted or free TV passes at the time of their deal on their website, but they don't include a TV streaming box or stick with the dedicated remote controller.
NowTV expects you to provide the TV streaming hardware yourself (unless your Mother placed a separate order for around £25 for the NowTV streaming stick from the NowTV website shop, though it sounds unlikely she would have).
Under My Account > Orders & Appointments on your Mother's account it should itemize what hardware has been ordered and when it is scheduled to being sent.
If your Mother ordered the NowTV streaming stick separately it would be a different order.
You will need to source the TV streaming hardware yourself.
