21-07-2021 16:29
hello,
I moved out of my previous apartment at the end of the month. At that time, my TV stick was lost and someone started using it. I got to know when it started to withdraw money from my account. I want to cancel it immediately and let my data disappear from the system because I don't using this account and I will not pay for someone who is silent watching TV for my money!
Solved! Go to Solution.
22-07-2021 15:46
@Anonymous User
Do the above anyway, to stop the theft of your money, which nothing else will in an acceptable timeframe for you.
Then you will have to make a formal request for full deletion under GDPR, to
customerservices @nowtv.com (dropping the space included here so Now don’t eat the email address).
Good luck with that!
21-07-2021 16:37
@Anonymous User
Change your password. Force sign out of all devices. Set up a payment PIN and you can keep using NOW.
https://help.nowtv.com/article/change-password
https://help.nowtv.com/article/managing-my-devices
Shared your NOW details with someone, but no longer want them to use your account? You'll need to change your password, then force a logout for all devices. Next time that person tries to watch, they'll need to sign in with your new password (which they won't know).
You'll need to sign back in on all your devices next time you watch, too.
22-07-2021 15:40
the problem is that I don't want to use it anymore, I want my account to be deleted permanently and all my data and card disappear from this platform
22-07-2021 15:46
@Anonymous User
Do the above anyway, to stop the theft of your money, which nothing else will in an acceptable timeframe for you.
Then you will have to make a formal request for full deletion under GDPR, to
customerservices @nowtv.com (dropping the space included here so Now don’t eat the email address).
Good luck with that!
22-07-2021 15:50
I did everything you wrote to me. I have one transaction declined. I have to pay this anyway?
Thank you for email I will contact them.