keep having to sign in on TV

[Anonymous User]

I need a solution as to why I have to sign in repeatedly every time the LG TV is switched
on...been with NOWTV for ages and it used to stay signed in.
Currently using NOWTV stick plugged into USB of TV.

I am fed up with having to enter the router password and repeat both BBC and ITV log ins EVERY time the TV is switched on.
The problem remains despite the following changes:
We used pin to factory reset the NOWTV stick
We changed the 2007 Toshiba TV to a 2014 LG one
We bought a new NOWTV stick and same problem

button to live chat within Help Centre doesn't work, purple feedback on right hand side doesn't work. can't find phone number to call Help Centre or raise a problem.

Seriously considering getting Amazon stick if this doesn't get resolved before Cinema Pass expires on 27 January

[gavs82008]

@Anonymous User 

Have you tried to delete the app and re install it? 

Live chat can be accessed below. 

https://help.nowtv.com/article/how-to-submit-a-complaint

[Anonymous User]

thanks gavs82008 for replying and for the link to the live chat which I couldn't find.

Can you clarify please what you mean by 'delete the app and re install it ' ?

Just to clarify the technology involved...there is a (non-SMART) LG TV into which the NOWTV USB stick is inserted. There are 3 laptops in the house - one did have NOWTV app installed when we couldn't get NOWTV to work on the TV but it  is now uninstalled..the other two have never had thf e NOWTV app on them. 

If you mean delete the NOWTV app from the non-SMART LG TV - how do you do it  ? reset it to factory settings ?

sorry if I'm being a bit dense

thanks for any assistance

[Anonymous User]

p.s. sorry ...just read the above again and meant to say thanks for the link to the live chat which I wasn't able to find myself before you gave it to me 🙂 very helpful thankyou

[gavs82008]

@Anonymous User 

Not a problem glad to have helped. 

Apologies also, I had assumed you spoke about a Smart LG TV. As for the Now TV stick, yeah I would say a good option would to check for updates first, worst case to perform a factory reset. 

Check for updates link

https://help.nowtv.com/article/app-not-working-on-now-tv-box-stick

Factory reset link

https://help.nowtv.com/article/hard-factory-reset-now-tv-box-stick