@Anonymous User
Have a nosy at this link for the standard troubleshooting.
https://help.nowtv.com/article/troubleshooting-now-box-stick
What content are you trying to watch?
Have you been able to watch before?
Worst case set the stick back to factory settings.
https://help.nowtv.com/article/hard-factory-reset-now-box-stick
FYI that I do not work for NOW, just a NOW customer trying to help
