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Anonymous User
Not applicable

broken fire stick

Ive been moving house so moving alot of big things we moved our tv with the firestick in the back of it and its snapped at the end a little and now is not working would i be ebiable for a new stick ? or do i have to buy a new one ? 

2 REPLIES 2
gavs82008
Legend 5
Legend 5

@Anonymous User 

Fire sticks are made by Amazon not NOW.

 

Is this a NOW branded smart stick? If so they are no longer being manufactured.

 

Your best option is to purchase an Amazon fire stick or Roku stick. 

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

@Anonymous User 

 

Check your Firestick in a different HDMI port from the one it was in before.

 

If it works, then that is good news, but the bad news will be that you have broken the HDMI socket 😢

 

Let us hope not.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.