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Activating your NOW TV Stick

If you're lucky enough to receive a NOW TV Stick for Christmas, you can find out how to set it up and activate it by watching this video below:    [video]   If you've received a paper voucher in your box, you can watch this video below to find out ho...

Karl-F by Community Manager
  • 0 replies
  • 3 thanks

Netflix on your NOW TV Smart Box or Stick!

Netflix is now available for NOW TV Customers to download through select NOW TV Devices.  What NOW TV Devices I hear you ask? Please see below: NOW TV Box (Black)NOW TV Smart StickNOW TV Smart Box with 4k & Voice SearchNOW TV Smart Box with HD & Free...

Karl-F by Community Manager
  • 0 replies
  • 21 thanks


Here is your quick list of FAQs that link to our help site to provide you with all the information you need on your NOW TV Stick.   How does the NOW TV Smart Stick compare with the NOW TV Box? Have a look at our help article here where you can compar...

Simon-J by Community Manager
  • 0 replies
  • 1 thanks

Really bad wi-fi on stick

For some reason I'm having really bad wi-fi issues on my brand new stick, both 2G and 5G. It's either not connecting, taking ages to connect and then losing connection, or just plain bad picture and buffering. I can't understand as my Smart Box works...

lenturn by Scholar 2
  • 24 replies
  • 7 thanks

Power light not coming on

I have tried to connect to now tv tonight and noticed the power light has not come on. I have tried with different power supplies and it just seems dead. Has my stick burnt out?

Nowtv smart stick controller

Please can someone help me before I try and get a replacement. I haven't used the nowtv stick for a little while as my daughter lost the controller. I recently found the controller but can't seem to get it to work on the TV. I've tried the little but...

now tv producing a blank screen

hiMy now tv stick was working last night and today it is producing a black screen, remote is working and I've gone through the reset process and I've changed ports on my tv, everything's is as it should be. Once it loads the whole screen goes blank. ...

New NOW TV account

I've just set up my NOW TV account with my stick.  I know I must have missed something really obvious, but how do I get actual TV programmes on my TV???  All I can see is the screen giving me the code I need to set up my account and I can move off th...

Now Tv stick

I ordered Now Tv & watch it on iPhone & Ipad. I have a Samsung smart Tv but cannot access now tv on it. How do you order a stick & is it free for existing customers?

HDCP Error (NowTV stick on a Panasonic TV)

This is driving us bonkers. We have a Panasonic TV with a NowTV Stick, Playstation 3, Amazon Fire TV Stick (4k) all connected via HDMI.  We are getting the HDCP error screen appear literally every time we fire up the NowTV Stick to watch NowTV or Net...

NowTV Stick not working

My NowTv stick remote isn’t working, I’ve gone through the community and tried everything to get it working including a factory reset and now I’m stuck on the let’s get started screen. Tried to get in touch with NowTv but with no avail. Anyway to get...

Stop baby buying pass

Does anyone know if there are any parental controls / logout options that'd stop my 18 month old daughter grabbing the NowTV remote and constantly buying new passes?

BBC iPlayer

I can't watch live tv on BBC iPlayer????  I can on ITV ch4 and ch5 but cant pause rewind etc on those... Help