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Activating your NOW TV Stick

If you're lucky enough to receive a NOW TV Stick for Christmas, you can find out how to set it up and activate it by watching this video below:    [video]   If you've received a paper voucher in your box, you can watch this video below to find out ho...

Karl-F by Community Manager
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Netflix on your NOW TV Smart Box or Stick!

Netflix is now available for NOW TV Customers to download through select NOW TV Devices.  What NOW TV Devices I hear you ask? Please see below: NOW TV Box (Black)NOW TV Smart StickNOW TV Smart Box with 4k & Voice SearchNOW TV Smart Box with HD & Free...

Karl-F by Community Manager
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Here is your quick list of FAQs that link to our help site to provide you with all the information you need on your NOW TV Stick.   How does the NOW TV Smart Stick compare with the NOW TV Box? Have a look at our help article here where you can compar...

Simon-J by Community Manager
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Not working faulty control

After a few days tge remote control stopped working and stick not connecting to wifi...not happy as i have paid for month movie pass for my son not good would not recomend! Also no contact number available...

Resolved! Two stick updating software and builds differently?

We've got two Smart Stick in the same house and same network. Both are software 9.2.3 but the builds (and UI) differ, 5136 and 4136. I now have two sticks with different user interface and despite frequent refreshes to update them, they persist on di...

Resolved! Stuck on new software change list

Hi guys, purchased a Now tv stick yesterday working fine upto this morning, a display came up on the tv screen “New Software Change list” and it won’t let me accept the new update, I’ve reset Stick and reloaded my info and again it’s happened can any...


Has the new updates stopped rolling out I’ve 2 sicks still on the old ui and haven’t seen any post about them in a while??

Viewing issue

My now tv stick is barley 4 months old and all of a sudden today, I lost sound and picture is being cut off, in a programme and at the homepage. It’s like enlarged the image. I have reset and factory rest the stick but it hasn’t fixed the issue. I kn...

Now TV Stick blew my TV

Ordered my Now TV stick which arrived on Thurs 21/03. Plugged it into my TV, set it up and watched the final few episodes of Games of Thrones S7. I was impressed with the straming as my laptop kept buffering. Went to watch a movie after the last epis...

Now tv stick

My now tv stick will not work it keeps saying sorry, now tv is currently unavailable please try again later, ive tried the noe tv app on my phone n it works perfectly fine. I’ve unplugged now tv stick several times and still now look been like this a...

Watching terrestrial tv

Just bought a smart stick to replace my smart box. How do you watch normal tv (freeview channels etc)? 

Now tv stick

I bough 2 new sticks today but each one seems to have different homepage type thing is there a way to get both the same? Thanks

Software Update

I’ve updated my stick to version 8.0.3 build 4230 but if I do forced software it says NOW TV device version 8.0.3 build 4230 to version 8.0.3 build 4227 so is there issue with update