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Activating your NOW TV Stick

If you're lucky enough to receive a NOW TV Stick for Christmas, you can find out how to set it up and activate it by watching this video below:    [video]   If you've received a paper voucher in your box, you can watch this video below to find out ho...

Karl-F by Community Manager
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Netflix on your NOW TV Smart Box or Stick!

Netflix is now available for NOW TV Customers to download through select NOW TV Devices.  What NOW TV Devices I hear you ask? Please see below: NOW TV Box (Black)NOW TV Smart StickNOW TV Smart Box with 4k & Voice SearchNOW TV Smart Box with HD & Free...

Karl-F by Community Manager
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Here is your quick list of FAQs that link to our help site to provide you with all the information you need on your NOW TV Stick.   How does the NOW TV Smart Stick compare with the NOW TV Box? Have a look at our help article here where you can compar...

Simon-J by Community Manager
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Resolved! Now tv stick

Can my now tv stick get damaged if I turn my tv off at the plug when still using now tv, only asking because  my remote is unable to connect properly to my tv so I cannot properly turn off my now tv stick, thanks 

Remote control

Why can’t I select the capital letter option on remote control to enter a WiFi password 

Now Tv stick not activating

Hi, I have a now tv account and normally watch it on my smart tv. I have now bought a stick so I can watch it up stairs, only problem is when I input the code and try and sign into my account it says oops something went wrong!!Help please

Box or stick?

Hi, can anyone help me? Want to watch Now TV, on a non smart TV, what's best, a box or a stick? New to all this and can't get any support from Now TV! Will I still get freeview?

Unauthorised bank transaction

I have opened my bank statement to noticed that I have been charged 3 time this month, 3.99, 8.99 & 11.99. I have never signed up for those, never watched anything. Please I need a refund. Can't find a contact details anywhere. TThank you

Now TV stick no hdmi connection

Hi, I recently brought a now TV stick & it's been working fine untill tonight, now when I turn my TV on it says no hdmi signal. IV tried it in both hdmi ports & on a different TV but still won't work, IV even tried a different lead. Any help is great...

Best of catch up not working

Anybody know why catch up has stopped working on my stick and everything takes so long to load. If done updates and a hard reset still no good.Any help please.


Just got my new WiFi activated today. Purchased a new stick followed all the instructions and at the end it says oops something went wrong. We are experiencing technical difficultes try again later. Please help