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Activating your NOW TV Stick

If you're lucky enough to receive a NOW TV Stick for Christmas, you can find out how to set it up and activate it by watching this video below:    [video]   If you've received a paper voucher in your box, you can watch this video below to find out ho...

Karl-F by Community Manager
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Netflix on your NOW TV Smart Box or Stick!

Netflix is now available for NOW TV Customers to download through select NOW TV Devices.  What NOW TV Devices I hear you ask? Please see below: NOW TV Box (Black)NOW TV Smart StickNOW TV Smart Box with 4k & Voice SearchNOW TV Smart Box with HD & Free...

Karl-F by Community Manager
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Here is your quick list of FAQs that link to our help site to provide you with all the information you need on your NOW TV Stick.   How does the NOW TV Smart Stick compare with the NOW TV Box? Have a look at our help article here where you can compar...

Simon-J by Community Manager
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Factory reset.

I factory reset my smart stick, however each time I try to enter the six digit code, I get the error "whoops there's been a problem, please try again"....any ideas what I can do

SMART Stick or SMART box

Now tv smart stick not working,I’m just getting the start up page then it knocks off.Tried it in 2 different houses 

Now TV stick not working

I set up my now TV stick  last night no problems at all, and now I've gone to watch it tonight and it won't come on! I'm in the right HDMI port, remote control switched on the telly okay, but it has a blue screen of death! Light is on on the stick, p...

Unable to add to my watch list

I have been unable to add any new programmes to my watch list for nearly 2 weeks - I just get a message saying "Sorry we are having trouble updating your watch list at the moment.  Please try again later"I have been trying for 2 weeks - cannot add an...

Smart stick won’t wake up

I’ve just got a smart stick. Not really by choice but due to one of my devices ,the original white box, being ‘switched off’. Had to buy a smart stick for the privilege of being a loyal customer..... I hate it! It does not wake up! I have to turn the...


Does anyone have the same problems with their stick connecting to the internet ?purchased in July and tbh not used it as the handful of times that I have wanted to it keeps saying error 16 and asks me to reset and do settings for wireless or says can...

Resolved! New firmware - I want to downgrade

I wish to revert to the previous version of the stick NowTV software. The software version which has just this week been downloaded to my stick (9.2.3 build 5136-56) is now less accessible to users with visual impairment. Unlike the previous version,...

Resolved! OVP_00013

I have got the message "sorry, you can't watch NOW TV via a con. Exit your con and try watching again." I haven't done anything to the internet to make any changes, so I have factory reset but it's still the same.Can anyone help please?