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Activating your NOW TV Stick

If you're lucky enough to receive a NOW TV Stick for Christmas, you can find out how to set it up and activate it by watching this video below:    [video]   If you've received a paper voucher in your box, you can watch this video below to find out ho...

Karl-F by Community Manager
  • 0 replies
  • 3 thanks

Netflix on your NOW TV Smart Box or Stick!

Netflix is now available for NOW TV Customers to download through select NOW TV Devices.  What NOW TV Devices I hear you ask? Please see below: NOW TV Box (Black)NOW TV Smart StickNOW TV Smart Box with 4k & Voice SearchNOW TV Smart Box with HD & Free...

Karl-F by Community Manager
  • 0 replies
  • 21 thanks


Here is your quick list of FAQs that link to our help site to provide you with all the information you need on your NOW TV Stick.   How does the NOW TV Smart Stick compare with the NOW TV Box? Have a look at our help article here where you can compar...

Simon-J by Community Manager
  • 0 replies
  • 1 thanks

Resolved! New smart stick with preloaded sky one month pass

Hi. I purchased a new NOW TV stick with pre installed one month sky sport pass. I have been unable to activate the pass on my television ( it is not a smart tv ) which my stick is connected to. Also I tried to activate it on my mobile phone via my ac...

cant get now tv on my tv anymore

keep getting "sorry, NOW TV isn't available right now" on my tv.had it for a week now.tried rebooting a couple of times no good.changed where stick plugged in to back of tv. checked now tv website but cant find how to access messaging service for tec...

Casting from phone to tv

I have recently purchased a now tv stick for my tv and I want to control it through my phone however when I go on the app to cast it to the tv, there is now ‘now tv button’ that is meant to appear at the top of the app?? Can anyone help? Both my tv a...

Awful Blue Blocks on Sports Channels

I have had the stick 3 months and the first six weeks there was a double screen filling 2/3 of my TV screen which was darker and make watching sports so annoying as every time the camera panned it stuck out a sore thumb then randomly this issue resol...

New stick update

Hey,  My stick updated and the layout has all changed is there a way to change it back please? I really liked how it was before  Thanks

Megabeth by Advocate
  • 8 replies
  • 2 thanks

No TV guide on smart stick

I’ve just upgraded my standard now tv box to a smart stick, and I now have no TV guide! Usually on the old box I would be able to watch live entertainment & films (they’re the 2 passes I have) but now I only have three options  my appsApp Store setti...

Resolved! No Apps Working

I’m really stuck and tried everything including resetting Internet and Now TV Stick. The only app working is Netflix. I had paid for a movie pass but none of them will play (was working fine until a few days ago). The screen goes black then eventuall...

Flickering Now TV stick

Up until the last week my stick has worked fine. But now every morning I have to unplug my stick as the image keeps flickering so I'm unable to use it. This only happens in the morning, but once unplugged a d reconnected it works fine. Changed my tv ...

Roku Stick vs Now TV Stick

We have a now tv stick which over the past few months has been problematic - batteries running down really quickly in remote control (not a massive issue but really annoying!), sound intermittantly cutting out all the time, slow to load, error page n...