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Activating your NOW TV Stick

If you're lucky enough to receive a NOW TV Stick for Christmas, you can find out how to set it up and activate it by watching this video below:    [video]   If you've received a paper voucher in your box, you can watch this video below to find out ho...

Karl-F by Community Manager
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Netflix on your NOW TV Smart Box or Stick!

Netflix is now available for NOW TV Customers to download through select NOW TV Devices.  What NOW TV Devices I hear you ask? Please see below: NOW TV Box (Black)NOW TV Smart StickNOW TV Smart Box with 4k & Voice SearchNOW TV Smart Box with HD & Free...

Karl-F by Community Manager
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Here is your quick list of FAQs that link to our help site to provide you with all the information you need on your NOW TV Stick.   How does the NOW TV Smart Stick compare with the NOW TV Box? Have a look at our help article here where you can compar...

Simon-J by Community Manager
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Frozen Home Screen.

I use a Now tv stick on my kitchen tv. It’s been fine for months but recently I get as far as loading the Home Screen but can’t get any further. The screen appears to be frozen. Can anyone help?

Problem with TV turning off

Hi when I first turn TV on the home screen will appear and then the screen will go blank and then alternate between the two for several minutes.  This could last for differing about of times.  Sometimes longer than others.

All 4 app not logging in

Having issues logging into All 4 on my new now TV stick. I’ve changed and updated my password which I can log in on my phone fine with, yet every time I try on the now TV app it doesn’t recognise my login. Have already removed, re-installed and made ...

Activating Now TV Stick - 'Oops somthing went wrong'

Hi I signed up for a Now TV free trial, and liked the content so I decided to buy a Now TV stick so I could watch on my TV. The stick I bough comes pre-loaded with some passes.  When I try to activate the stick I get to the 6 digit code on my TV. Whe...

BBC iPlayer not loadig

Hello BBC iPlayer is not working on our Now TV stick. The logo appears as the app is loading but it hangs and eventually we are greeted with an error message saying there was a problem loading iPlayer and that it is worth loading again. Tried refresh...

Resolved! Sky Arts has been removed from my Freeview

Since installing the Now TV Stick, channels 7 and 11 are now no longer listed on my Freeview, meaning the only way for me to watch Sky Arts now is to buy the Entertainment Pass for £9.99 a month. I have signed up for a 7 day free trial. However I wil...

Now TV remote

I have forgotten my remote and unable to go back and get it how can I use the now TV stick I used to be able to go onto now TV and use the remote but I can't seem to find it anymore 

Returning a malfunctioning stick.

One of my Now TV sticks bought directly from Now, over the Web, refuses to connect to Wi-Fi, despite detecting it (yes password is correct, and I've done a factory reset). The others work fine. The stick in question is less than a year old, and I'd l...

Resolved! Now TV stick overheating

I have read other posts. Been a problem for a while now. Have done as others have suggested. This hot weather making it a lot worse. Worried it might be  hazardous. Any new suggestions? 

How to connect a NOw TV stick to a wired ethernet connection

Hi there,So the wifi reception in my room is just shockingly bad, which means that in order for me to get internet with a decent broadband speed I have to use a HomePlug adaptor - which basically runs the ethernet through the electricity cables in my...