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Activating your NOW TV Stick

If you're lucky enough to receive a NOW TV Stick for Christmas, you can find out how to set it up and activate it by watching this video below:    [video]   If you've received a paper voucher in your box, you can watch this video below to find out ho...

Karl-F by Community Manager
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Netflix on your NOW TV Smart Box or Stick!

Netflix is now available for NOW TV Customers to download through select NOW TV Devices.  What NOW TV Devices I hear you ask? Please see below: NOW TV Box (Black)NOW TV Smart StickNOW TV Smart Box with 4k & Voice SearchNOW TV Smart Box with HD & Free...

Karl-F by Community Manager
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Here is your quick list of FAQs that link to our help site to provide you with all the information you need on your NOW TV Stick.   How does the NOW TV Smart Stick compare with the NOW TV Box? Have a look at our help article here where you can compar...

Simon-J by Community Manager
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Resolved! Now TV stick is not working

I have had the now TV stick for around a year now. Last night when I went to turn it on, it's comes on and then cuts of and I get the message no signal on my TV. I tried different HDMI ports and the same thing. At some times the TV is not recognising...

Scam or genuine

Hello all, how do I speak with a real person ? I had a call today from an automated machine, saying my nowtv is getting switched off at 12 midnight due to suspicious activity on my broadband? And don’t understand what this means, could any help with ...

Stuttering, lost of network, freezing

For the last 6 months our NowTV stick has been working perfectly but recently it's been constantly failing. E.g. sounds stutters, stops/freezes, gets out of sync (inc the interface), loses internet, etc. The only fix is to restart the stick and then ...

NOWTV stick activation problems

Hi,  I purchased a NOWTV stick with 2 months free entertainment pass, which has been preloaded to the device. I am unable to activate my NOWTV stick, as whenever I enter the code displayed on my tv screen into my laptop, and confirm my email address,...

Resolved! Watch now TV on 2 devices

I live in a house with a friend we both have now TV sticks in our rooms I pay 9.99 a month for the entertainment pass is there any way we can both have the entertainment channels on each of our now TV sticks

Subtitles on Sky Sports

We are using the NOW TV Stick and we have the sports package. We have enabled captions in the settings menu on the NOW TV Stick settings and sub titles appear on apps such as BBC IPlayer. However, when we try and watch live sports on Sky Sports, the ...

Picture keeps flashing and glitching

Just using my nowtv stick for the first time watching sky sports and the picture keeps cutting out and flashing bright coloured pixilated screens. Sound is fine, but the flashing picture is really bad and unwatchable and fairly constant.

Resolved! Now TV stick works fine in one room but not in another.

I've been using my now TV stick for a couple of years and it's been fine, it worked all round the four floors of the house no problems. But now it has stopped working anywhere but the lounge! It's very frustrating. I've tried wi-fi extenders, differe...

Resolved! Remote

My remote won’t turn volume up and down