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Activating your NOW TV Stick

If you're lucky enough to receive a NOW TV Stick for Christmas, you can find out how to set it up and activate it by watching this video below:    [video]   If you've received a paper voucher in your box, you can watch this video below to find out ho...

Karl-F by Community Manager
  • 0 replies
  • 3 thanks

Netflix on your NOW TV Smart Box or Stick!

Netflix is now available for NOW TV Customers to download through select NOW TV Devices.  What NOW TV Devices I hear you ask? Please see below: NOW TV Box (Black)NOW TV Smart StickNOW TV Smart Box with 4k & Voice SearchNOW TV Smart Box with HD & Free...

Karl-F by Community Manager
  • 0 replies
  • 21 thanks


Here is your quick list of FAQs that link to our help site to provide you with all the information you need on your NOW TV Stick.   How does the NOW TV Smart Stick compare with the NOW TV Box? Have a look at our help article here where you can compar...

Simon-J by Community Manager
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  • 1 thanks


You have been trying to charge me for use of the account. I cancelled this membership a long time ago and haven’t used the stick in a long time so unsure why your still trying to take a payment off of me ? 

Software download

My now tv is saying a new software change has been downloaded but when i  press  accept it just makes tge press button noise but doesnt do anything iv tryed switching it off and back on but the same screen comes up it wont let me do or watch anything...

Carolyn by Advocate
  • 3 replies
  • 0 thanks

Resolved! Bbc iPlayer and sounds not loading

Hi, is anyone else having issues with both bbc iPlayer and sounds not loading?  Everything else, prime, uk play, itv, 4 etc working as normal.  mice tried all the usual reset, reset my router, deleted and reinstalled but still nothing.  Been 5 days n...

Resolved! Discovery+ app via NowTV

Hello, I am trying to login to the Discovery+ app via my NowTv stick and keep getting error 400. Can anyone provide any suggestions? The nowtv stick is model 3801.My Disovery+ login is correct, as I am able to login directly to the Discovery+ app on ...

Mark31 by Mentor
  • 9 replies
  • 7 thanks

World Cup cricket live streaming

I cannot vie the live streaming of World Cup cricket it only shows recorded matches of the previous day. I have spots membership active. last live match was India vs Pakistan. 

melisio by Newbie
  • 2 replies
  • 0 thanks

No USB port

Does anyone know what I would need if I don't have a USB port on my TV in order to use TV stick?

HanF1 by Advocate
  • 10 replies
  • 0 thanks


if I’m paying for something monthly, why do I have to watch adverts? Isn’t the whole point of having a paid subscription is to be ad free? The service should be free if they are gonna make me watch adverts half way through a show. 

Beth7 by Advocate
  • 5 replies
  • 1 thanks

NHL app

I have downloaded the nhl app to my now tv stick, but when I try to open it it says it can’t configure and to try again. I have updated the sticks software and uninstalled the app but it is still the same. Any help?

AL2161 by Newbie
  • 2 replies
  • 1 thanks

Resolved! Smart TV stick

Just joined now and was expecting a tv stick to arrive but it has not.  Is there something I should know as I cannot find a way of getting in touch with NOW?

Problem getting smart stick up and running

I am connected to the Internet and my stick is in position however all I am getting on my tv is a black screen with the now tv logo bouncing up and down and from side to side.Tried the options they suggest to sort the problem but all to no avail.Plea...