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Activating your NOW TV Stick

If you're lucky enough to receive a NOW TV Stick for Christmas, you can find out how to set it up and activate it by watching this video below:    [video]   If you've received a paper voucher in your box, you can watch this video below to find out ho...

Karl-F by Community Manager
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  • 3 thanks

Netflix on your NOW TV Smart Box or Stick!

Netflix is now available for NOW TV Customers to download through select NOW TV Devices.  What NOW TV Devices I hear you ask? Please see below: NOW TV Box (Black)NOW TV Smart StickNOW TV Smart Box with 4k & Voice SearchNOW TV Smart Box with HD & Free...

Karl-F by Community Manager
  • 0 replies
  • 21 thanks


Here is your quick list of FAQs that link to our help site to provide you with all the information you need on your NOW TV Stick.   How does the NOW TV Smart Stick compare with the NOW TV Box? Have a look at our help article here where you can compar...

Simon-J by Community Manager
  • 0 replies
  • 1 thanks

Remote stopped working after broadband dropped

I had a weird one today.1) turned on TV early this morning. 20 seconds in the broadband dropped in the house the router was reset.2) the remote stopped working and the stick seemed frozen.3) The remote seemed to be making a high pitched sound. When I...

No Sky Cinema Pass on TV stick

I’ve received a TV stick with the Sky Cinema Pass loaded onto it a few days ago. Whilst I was waiting for the stick to arrive I took out a free 7day trial for the Cinema Pass which expired on the 1/4/20. When the stick arrived I set it up on the TV a...

Resolved! BT sports - how many devices with same account?

Hi, with sky sports on my now tv stick i am allowed to use I think 5 devices for the same account, and as I have the boost package I can watch sky sports on 3 devices at the same time. what about the BT sport app? Does anyone know how many devices I ...

JayG81 by Scholar
  • 3 replies
  • 4 thanks

Resolved! Remote stopped working since moved house

Hi all, I moved house this week and my remote no longer works. The stick is working as I can see my Homepage but the remote doesn't work. I've followed all the troubleshooting advice, new batteries, reboot etc. The green light flashes but it doesn't ...

Resolved! Now tv wont appear on my tv

Hi,i have tried everything but cant get now tv to appear onto my tv used to appear on my tv when you went into source on tv or when you just pushed button on controller now theres nothing.can any one suggest anything plz.thanks

Resolved! Now tv stick problem

I plugged my stick in (after it being out of use for around two and a half weeks due to switching broadband providers), but its only got as far as checking connection then stopped. I have an active account and pass so I don't know why its not working...


My remote control for the stick has stopped working. I put new batteries in to see if that was the reset my stick to see if it would kick is a green flashing light by the battery compartment that wont stop flashin...

Amazon Prime Video

Hi everyone. I have Now TV Broadband and, separately, I pay for Amazon Prime for which I have access to Amazon Prime Video. However, when I connect my phone to the broadband, some contents in the Amazon Prime Video App disappear. Has anyone experienc...