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Activating your NOW TV Stick

If you're lucky enough to receive a NOW TV Stick for Christmas, you can find out how to set it up and activate it by watching this video below:    [video]   If you've received a paper voucher in your box, you can watch this video below to find out ho...

Karl-F by Community Manager
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Netflix on your NOW TV Smart Box or Stick!

Netflix is now available for NOW TV Customers to download through select NOW TV Devices.  What NOW TV Devices I hear you ask? Please see below: NOW TV Box (Black)NOW TV Smart StickNOW TV Smart Box with 4k & Voice SearchNOW TV Smart Box with HD & Free...

Karl-F by Community Manager
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Here is your quick list of FAQs that link to our help site to provide you with all the information you need on your NOW TV Stick.   How does the NOW TV Smart Stick compare with the NOW TV Box? Have a look at our help article here where you can compar...

Simon-J by Community Manager
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Upgrade box

I've been with Now TV for years & years, would they give me a free upgrade to a smart box/stick or do u have to buy it?

Resolved! New Smart Stick is stuck on 'Let's get started'

I've only just bought the NOWTV smart stick. Every time I try to get it working I connect to the wifi then it updates its software and then when it re powers it goes back to 'Let's get started' Can this be fixed? 

Resolved! Now TV stick connection issue after power cut

We had a brief power cut last night and after this our Now TV sticks - we have 2 - can no longer see the WiFi network to which we were previously connected. Our router produces a signal at 2.4 Ghz and 5 GHz and the latter is by far the strongest sign...

Now TV Stick makes TV flick off and on

Hi, My Now TV stick makes my Samsung 3D TV flick on and off for years. It's so annoying because it only lasts for seconds but it seems to be every time something gripping is about to happen in a show or film. Or if a football team is about to score. ...

Can't connect to new Hub

I have a new Virgin Hub, and get a message on Now TV saying "Your NOW TV device is offline. It looks like there is something wring with your internet connection. You can check connections in settings." But the NOW remote won't work. I've tried reboot...

Now TV Stick Pre Loaded Passes do not add to Account

Hi All, My First post. I have purchased several NOWTV Sticks with pre-loaded passes from ASDA and TESCO.  Each stick includes 1 month Entertainment, 1 month Cinema and 1 day Sports pass.   Since the new website launched a few months back I get the pr...

Terrible sound quality on NOW TV stick

Just started using the NOW TV smart stick and the sound quality is absolutely awful. Background noise and music far too loud, voices quiet and muffled, practically unwatchable. Have adjusted the settings which have improved things a little but still ...

NOW TV Boost not working in 5.1

Hi, I'm new to NOW TV and decided to get the stick as the app wont load at all in my Samsung TV, plus I spend quite a bit of time on the road (or at least I did before COVID-19), so it seemed ideal.I also got the Boost add-on. 1080 is working perfect...

Resolved! Low power ?

Hi guysI gave my now tv stock to my grandad and apparently it sometimes gives a low power error ? What is this ?