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Activating your NOW TV Stick

If you're lucky enough to receive a NOW TV Stick for Christmas, you can find out how to set it up and activate it by watching this video below:    [video]   If you've received a paper voucher in your box, you can watch this video below to find out ho...

Karl-F by Community Manager
  • 0 replies
  • 3 thanks

Netflix on your NOW TV Smart Box or Stick!

Netflix is now available for NOW TV Customers to download through select NOW TV Devices.  What NOW TV Devices I hear you ask? Please see below: NOW TV Box (Black)NOW TV Smart StickNOW TV Smart Box with 4k & Voice SearchNOW TV Smart Box with HD & Free...

Karl-F by Community Manager
  • 0 replies
  • 21 thanks


Here is your quick list of FAQs that link to our help site to provide you with all the information you need on your NOW TV Stick.   How does the NOW TV Smart Stick compare with the NOW TV Box? Have a look at our help article here where you can compar...

Simon-J by Community Manager
  • 0 replies
  • 1 thanks

Resolved! Spam email Membership purchased

Hiya, I have just received a couple of email, one with an invoice attached that I haven open, saying that I have purchased a cinema membership through amazon. When I log into my account it says I have a membership but I have contacted amazon and they...

Error code 23

I keep getting error code 23 when trying to watch Poker Face. It tells me to come back later or to try to sign out and back in again, I have done this, closed down the app and even rebooted my iPad, but nothing works. Any suggestions? Many thanks

Offy66 by Advocate
  • 4 replies
  • 0 thanks

Now membership

Just signed up to new membership…is Now going to send me the stick to plug into my tv, to enable me to watch my items on my tv?

GIDU1 by Advocate
  • 2 replies
  • 1 thanks

VPN error

Now TV is telling me I am trying to use with a VPN when I am not.I have not changed anything in the set up - broadband is the same etc etc Have tried logging out and in again and resetting to no luck. Any suggestions?

Making Subtitles Permanent

I’ve just bought a Stick today, so I can get subtitles, as the NowTV App on my TV doesn’t support them.And I can get subtitles just fine now, on an individual episode, e.g. True Detective on my Entertainment Pass, but when I go to the next episode, I...

RoyB by Legend
  • 16 replies
  • 8 thanks

NOWTV stick remote

Please can someone help with my frustration!!Had my now tv stick now for a few years, and honestly, I love it.  Even added all the bedrooms in the house to it, but after 4 years of loyal service, my remote has died.  Didn't think it would be an issue...

Rach85 by Advocate
  • 2 replies
  • 1 thanks

CDN error

Hikeep getting CDN error!now stick is connected to the internet and the service is good.have restarted the stick but getting fed up with doing that all the fine when using my phones hotspot. 

Molog by Advocate
  • 12 replies
  • 2 thanks

Resolved! Now TV app requested new update software in y tv

Turned on my TV and the Now App keeps requesting to update the software going to setting and select update now.. every looks fine 100% updating The TV is not downloading the updated app ... its been 3 days .. same thing .. roku stick works fine i thi...

Resolved! NOW Tv Stick (Roku) error

"Something went wrong. User does not have the necessary role to perform this action" when I click to view an episode, other series work. Shows error code OVP_00005.My memberships are active and working, I have restarted the device. Not sure how to tr...

lena by Newbie
  • 7 replies
  • 4 thanks