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Activating your NOW TV Stick

If you're lucky enough to receive a NOW TV Stick for Christmas, you can find out how to set it up and activate it by watching this video below:    [video]   If you've received a paper voucher in your box, you can watch this video below to find out ho...

Karl-F by Community Manager
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Netflix on your NOW TV Smart Box or Stick!

Netflix is now available for NOW TV Customers to download through select NOW TV Devices.  What NOW TV Devices I hear you ask? Please see below: NOW TV Box (Black)NOW TV Smart StickNOW TV Smart Box with 4k & Voice SearchNOW TV Smart Box with HD & Free...

Karl-F by Community Manager
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Here is your quick list of FAQs that link to our help site to provide you with all the information you need on your NOW TV Stick.   How does the NOW TV Smart Stick compare with the NOW TV Box? Have a look at our help article here where you can compar...

Simon-J by Community Manager
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ITV HUB not working

ITV HUB has not been working for over a week. I have updated software versions, deleted & reinstalled the App but still not working. Every time the programme goes to start it chucks it back out to home screen. I have seen a similar post back in 2018 ...

IP address

My tv remote is broken , I want to pair my phone to use as a remote but cannot find IP address.

No way to control my now tv stick

My stick and remote are not paired and I have recently moved so have a new wifi network. I can't control the stick with the phone or remote. Is there anything I can do?

Netflix app not connecting

I bought a new stick to replace my old black Now box and connected today. All went well and I signed back in to catch up channels, Prime and Netflix. I've just tried to connect to Netflix and after the Netflix logo appearing it takes me straight back...

Resolved! Disney+ and Boost

Does the Disney+ App stream in HD, or do I need Boost to get Disney+ in HD? 

Now tv stick and wireless problem

My now tv stick upstairs is suddenly not connecting to the wireless network. It always worked fine. I checked the network on the tv and it’s all ok, it’s only the now tv that won’t connect. I’ve re started now tv, unplugged it, checked the network. I...

NowTV Stick buffering

Hi All, I have a NowTV stick which i have had for a couple of years now. It has been well used being our main entertainment device but over the past month or so we have been getting an increasing buffering on it. I know that it isn't the broadband as...

remote not pairing

When I first got the Nowtv stick I connected it to my first TV the remote paired but it wasn't able to control the volume or the power button but everything else worked fine but on another TV it was able to control the volume and power. Recently on m...