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Activating your NOW TV Stick

If you're lucky enough to receive a NOW TV Stick for Christmas, you can find out how to set it up and activate it by watching this video below:    [video]   If you've received a paper voucher in your box, you can watch this video below to find out ho...

Karl-F by Community Manager
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Netflix on your NOW TV Smart Box or Stick!

Netflix is now available for NOW TV Customers to download through select NOW TV Devices.  What NOW TV Devices I hear you ask? Please see below: NOW TV Box (Black)NOW TV Smart StickNOW TV Smart Box with 4k & Voice SearchNOW TV Smart Box with HD & Free...

Karl-F by Community Manager
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Here is your quick list of FAQs that link to our help site to provide you with all the information you need on your NOW TV Stick.   How does the NOW TV Smart Stick compare with the NOW TV Box? Have a look at our help article here where you can compar...

Simon-J by Community Manager
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Resolved! Stick can no longer see any wifi

My NowTV stick was working fine yesterday. I unplugged it this morning. I have tried to use it this afternoon and it cannot detect any wifi (there are several available). I can see thatching checked for software updates at 07:30 this morning so don’t...


I have been been watching Gomorrah the past 2 Sunday evenings. I watched between 3 and 4 episodes each day. The show completely freezes with 10 to 15 minutes remaining. I have tried everything to resolve the issue but nothing works. I tried again the...

30 Minute Rewind on Live Sport

I always thought this was a local buffer, but today I switched from Football to Main Event and saw I missed the opening goal.  On pressing rewind, just to go back to where I started, it went back the full 30 minutes.  I then did the same with F1 and ...

Resolved! Ariel ?

Hi all Me again! Still no success getting my now tv stick to work! Can i ask what is probably a dumb question?Does freeview and the now tv stick use/share the same ariel? I have all the freeview channels working but not my stick. If i have all freevi...

Resolved! Update

Hi, I have a now TV stick and the now 4K box .Today I had updates to do on both of my now TV devices.Since doing these updates my  App Store has disappeared and my settings box has disappeared.So unable to download any more apps and unable to go into...

Tv Code not accepted by NOW Server

Hi all,  I have tried to add my Now Tv Sub to my Now Smart Stick ( currently use just on Ipad)  However when i get the on the code on the Tv to pair it to my NOW subscription and enter it online i get "There has been a problem, please try again"  Ive...

Sky Box Office Joshua fight

We have downloaded the sky box office app on the stick but when we try to purchase the fight it keeps saying username or password not recognised. Any ideas on how to resolve?