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Activating your NOW TV Stick

If you're lucky enough to receive a NOW TV Stick for Christmas, you can find out how to set it up and activate it by watching this video below:    [video]   If you've received a paper voucher in your box, you can watch this video below to find out ho...

Karl-F by Community Manager
  • 0 replies
  • 3 thanks

Netflix on your NOW TV Smart Box or Stick!

Netflix is now available for NOW TV Customers to download through select NOW TV Devices.  What NOW TV Devices I hear you ask? Please see below: NOW TV Box (Black)NOW TV Smart StickNOW TV Smart Box with 4k & Voice SearchNOW TV Smart Box with HD & Free...

Karl-F by Community Manager
  • 0 replies
  • 21 thanks


Here is your quick list of FAQs that link to our help site to provide you with all the information you need on your NOW TV Stick.   How does the NOW TV Smart Stick compare with the NOW TV Box? Have a look at our help article here where you can compar...

Simon-J by Community Manager
  • 0 replies
  • 1 thanks

Resolved! movie

why cant i watch a movie on sky cinema when i have payed my bill? 

nats by Advocate
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Anyone know whatCDN error means 

Me by Advocate
  • 2 replies
  • 0 thanks

Resolved! Old Now Tv stick

I have a stick I haven't used for a couple of years. It's in the same Panasonic tv in hdm1 USB slot. Is it obsolete now? I'm not getting any picture coming up. I haven't changed any of my settings. The tv doesn't seem to recognise it. I tried resetti...

NPerr by Advocate
  • 3 replies
  • 2 thanks

verify you're a real person

I've just set my smartstick up and connected my device. When I try to sign in it accepts my email and password. On the verify you're a real person page I enter the word exactly but when I press continue it always comes back as not entered properly

paul6 by Advocate
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Resolved! Factory reset when remote isn’t pairing either

Our remote kept unpairing itself. We tried everything and in the end tried a factory reset on the smart stick.It has reset but now we’re sitting at the screen telling me how to put the batteries in the remote and pair it so I can select the language ...

Now Stick

Hi stick users,  I strongly  believe that the electricity should always be switched off at the socket when stick is not in use but left plugged into the TV.    If electricity is present at the stick it will continue to get hot.  Even if,   not in use...


You have been trying to charge me for use of the account. I cancelled this membership a long time ago and haven’t used the stick in a long time so unsure why your still trying to take a payment off of me ? 

Software download

My now tv is saying a new software change has been downloaded but when i  press  accept it just makes tge press button noise but doesnt do anything iv tryed switching it off and back on but the same screen comes up it wont let me do or watch anything...

Carolyn by Advocate
  • 3 replies
  • 0 thanks

Resolved! Bbc iPlayer and sounds not loading

Hi, is anyone else having issues with both bbc iPlayer and sounds not loading?  Everything else, prime, uk play, itv, 4 etc working as normal.  mice tried all the usual reset, reset my router, deleted and reinstalled but still nothing.  Been 5 days n...

Resolved! Discovery+ app via NowTV

Hello, I am trying to login to the Discovery+ app via my NowTv stick and keep getting error 400. Can anyone provide any suggestions? The nowtv stick is model 3801.My Disovery+ login is correct, as I am able to login directly to the Discovery+ app on ...

Mark31 by Mentor
  • 9 replies
  • 7 thanks