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Activating your NOW TV Stick

If you're lucky enough to receive a NOW TV Stick for Christmas, you can find out how to set it up and activate it by watching this video below:    [video]   If you've received a paper voucher in your box, you can watch this video below to find out ho...

Karl-F by Community Manager
  • 0 replies
  • 3 thanks

Netflix on your NOW TV Smart Box or Stick!

Netflix is now available for NOW TV Customers to download through select NOW TV Devices.  What NOW TV Devices I hear you ask? Please see below: NOW TV Box (Black)NOW TV Smart StickNOW TV Smart Box with 4k & Voice SearchNOW TV Smart Box with HD & Free...

Karl-F by Community Manager
  • 0 replies
  • 21 thanks


Here is your quick list of FAQs that link to our help site to provide you with all the information you need on your NOW TV Stick.   How does the NOW TV Smart Stick compare with the NOW TV Box? Have a look at our help article here where you can compar...

Simon-J by Community Manager
  • 0 replies
  • 1 thanks

Now tv constantly restarting

My now tv is restarting every few minutes, it has taken me 7 hours to watch 3 40 minute episodes. I have the small black stick that goes into the back of your TV. I have tried,Unplugging,Restarting,Restarting Internet,Deleting all apps,Reinstalling o...


It’s nice to know that while we are going through a cost of living crises that now tv thinks it’s a good idea to increase prices. unbelievable. do they want to lose customers. I will definitely be off  


Hello I’m watching programs/ films and it cuts out and gose back to the now tv Home Screen can anyone help with what might be the problem 

Vix37 by Advocate
  • 2 replies
  • 0 thanks

Remote/changed wifi

Can anyone help?The first issue is I lost my nowtv remote. I solved this by downloading a remote app via my phone which worked. The second issue is I upgraded my Wi-Fi which changed the Wi-Fi code. This meant I could no longer access nowtv via the re...

Watching Now TV

I've just registered for 7 day free trial Now Entertainment but although it says I'm logged in I can't watch anything yet on TV.  It shows me membership options. 

Catchup TV

Please help,I am trying to watch catchup TV using a Roku stick.   I can receive/watch the entertainment channels live, but how do I get to stream these channels after they have been on?   I have tried everything I can think with no success.  Sorry fo...

Kb7 by Mentor
  • 16 replies
  • 6 thanks

Error message "That didn't go to plan" comes up

When I'm trying to watch Sky Comedy, the screen freezes and a message appears saying, "that didn't go to plan". This has been happening for several weeks and has made viewing impossible, therefore I had to cancel my membership. Don't know if anyone e...

Now tv stick cant play movies

When trying to play a film it loads the adverts then freezes  and the messagecm saysThat didnt work go backChecked my fire stick and that workes perfectly so it's not my internet.Been at it 2 days now why can't u just speak to someone.Any ideas peopl...

That didn't go to plan...

Getting fed up of trying to watch anything on now TV.   70-80mps download speeds and good connection from BT internet.  All systems and software up to date.   Tried resetting everything.  It loads the adverts then stops to buffer and comes up with "t...