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Activating your NOW TV Stick

If you're lucky enough to receive a NOW TV Stick for Christmas, you can find out how to set it up and activate it by watching this video below:    [video]   If you've received a paper voucher in your box, you can watch this video below to find out ho...

Karl-F by Community Manager
  • 13269 Views
  • 0 replies
  • 3 thanks

Netflix on your NOW TV Smart Box or Stick!

Netflix is now available for NOW TV Customers to download through select NOW TV Devices.  What NOW TV Devices I hear you ask? Please see below: NOW TV Box (Black)NOW TV Smart StickNOW TV Smart Box with 4k & Voice SearchNOW TV Smart Box with HD & Free...

Karl-F by Community Manager
  • 25047 Views
  • 0 replies
  • 21 thanks

NOW TV Stick FAQs

Here is your quick list of FAQs that link to our help site to provide you with all the information you need on your NOW TV Stick.   How does the NOW TV Smart Stick compare with the NOW TV Box? Have a look at our help article here where you can compar...

Simon-J by Community Manager
  • 13057 Views
  • 0 replies
  • 1 thanks

Resolved! Sorry, Now TV is currently unavailable

Hi, it’s saying on my tv screen “ Sorry, Now TV is currently unavailable, please try again later” it’s been like this for a couple of days, tried unplugging both tv and stick but still nothing, I can get it on my iPad, can anyone help please ?

Standby whilst live streaming

When watching live TV by NOWTV stick keeps going into standby mode 10 minutes in with the floating logo. I can still hear the audio and I can't figure out how to stop it from happening. It's only started happening the last few days 

Cookies Consent

Stuck on Cookies Consent remote won't operate with a stickHow do I get it activated?

Remote pairing…. Please help

Ok so we have a now tv stick and due to my tv being an older model it recently was removed from being able to stream now tv, so I’ve borrowed my daughters from her tv as she much prefers to watch tv on her phone. I’ve tried everything hard re set, re...

Floating now home screen when watching programmes

Today I've been getting the screen where the word now floats around the screen. This is happening whilst viewing programmes rather than when it appears during non use. I can still hear the audio. Does anyone have any ideas as to a fix? I just updated...

Connecting to Hotel Wifi when there is no prompt

Hi Guys, I'm currently trying to connect my Now TV Stick to Hotel Wifi. When I connect on my phone it looks like an open network but a webpage opens up where you have to put in a room number and an access code. I've seen this guide; https://help.nowt...

Resolved! ITV time delay

Hi, I have noticed that the ITV app is playing 7 minutes behind live tv, does anybody have the same issue or am I doing something wrong ?cheers

steve_l by Scholar
  • 10098 Views
  • 28 replies
  • 15 thanks

Stick keeps getting hot

My now tv stick keeps getting ridiculously hot and it’s impacting my viewing experience as it keeps losing connection or buffering . Can’t get through 1 programme without this happening numerous times . It’s so annoying . I have tried unplugging the ...