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Activating your NOW TV Stick

If you're lucky enough to receive a NOW TV Stick for Christmas, you can find out how to set it up and activate it by watching this video below:    [video]   If you've received a paper voucher in your box, you can watch this video below to find out ho...

Karl-F by Community Manager
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Netflix on your NOW TV Smart Box or Stick!

Netflix is now available for NOW TV Customers to download through select NOW TV Devices.  What NOW TV Devices I hear you ask? Please see below: NOW TV Box (Black)NOW TV Smart StickNOW TV Smart Box with 4k & Voice SearchNOW TV Smart Box with HD & Free...

Karl-F by Community Manager
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Here is your quick list of FAQs that link to our help site to provide you with all the information you need on your NOW TV Stick.   How does the NOW TV Smart Stick compare with the NOW TV Box? Have a look at our help article here where you can compar...

Simon-J by Community Manager
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Smart stick remotes not working

My smart stick remote stopped working, so I tried the one from my other stick and that doesn’t work either. The ROKU ap on my phone does work tho- any ideas how I can get the remotes working? Only got the stick in December. Thanks 

Now tv stick won’t work

my now tv won’t load it won’t show no screen it won’t come up with no home screen it just doesn’t work it’s been fine for a month or so since having it, I’ve paid the bills etc, I’ve tried restarting it and resetting it numerous times and tried diffe...


Hi,I have subscribed and have a new smart TV with Now TV icon on bottom of screen with Netflix iplayer etc.  as an option. My TV says it is connected to internet.I tried to log in through the Now TV but just says oops something is wrong. I signed up ...

Resolved! Stick wont connect to router

HiMy Now TV stick is not connecting to my router again. It is about 6 inches from the router with nothing in between so of course that isn't the cause. No other device is having any issue connecting to the router. Resetting the router will seemingly ...

Connecting nowtv stick to a new router

Hi, we haven't had nowtv l8ng and have had a new BT router connected today, but can't figure out how to connect the new TV stick to that new router. We are still on the first month of our trial package 

Will NowTv stick work with.......

Hi, I have an old Samsung UE40ES5500 smart TV which does not support the NowTV App. If i bought a stick would that work or am i wasting my money?Thanks in advance.

Resolved! Can I check my smart stick without activating pass?

Hi there, I have just purchased a smart stick with a 2 month entertainment pass. However, my Sky service doesn't end until 9th Feb, and I really want to check out Now TV before that date to make sure I'll get all the content I need. So, if I plug the...