cancel
Showing results for 
Search instead for 
Did you mean: 
gavs82008
Legend 5
Legend 5

Re: Your now tv box is offline message

@batsey 

The Now TV stick doesn’t have an aerial connection. 

So to get “Freeview” it’s all about using the apps like iPlayer, iTV, All4 and My5.

 

These can be accessed regardless of there being an active Now TV subscription 


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
batsey
Advocate

Re: Your now tv box is offline message

Cheers, thinking of letting virgin tv go as they are hiking price up and just using internet and now tv stick with subscriptions now and again as already using netflix

gavs82008
Legend 5
Legend 5

Re: Your now tv box is offline message

@batsey 

Will put it this way, I don’t have an aerial. All the TV I get is through apps on my Sony Bravia Android TV. 

Best move I ever did was ditching Sky for all streaming. 


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
0 Thanks
Reply
UncleZen
Scholar

Re: Your now tv box is offline message

Did anyone resolve this?

My black now box is now doing it. Every day.  If I pull the power chord, wait 5 secs, then power it up again, its fine.

 

0 Thanks
Reply
gavs82008
Legend 5
Legend 5

Re: Your now tv box is offline message

@UncleZen 

Perform a factory reset to the device. This often fixes any bugs on the system.

 

https://help.nowtv.com/article/hard-factory-reset-now-box-stick


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
0 Thanks
Reply
UncleZen
Scholar

Re: Your now tv box is offline message

The factory reset did the trick. Thanks!

0 Thanks
Reply