cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

Your now tv box is offline message

I keep getting the message your now tv box is offline, when it isn't. When I press on the settings box nothing happens. The batteries are fine (on/off & volume work) but it won't let me get off the page or do anything 

17 REPLIES 17
gavs82008
Legend 5
Legend 5

@Anonymous User 

The Now TV stick doesn’t have an aerial connection. 

So to get “Freeview” it’s all about using the apps like iPlayer, iTV, All4 and My5.

 

These can be accessed regardless of there being an active Now TV subscription 

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Cheers, thinking of letting virgin tv go as they are hiking price up and just using internet and now tv stick with subscriptions now and again as already using netflix

gavs82008
Legend 5
Legend 5

@Anonymous User 

Will put it this way, I don’t have an aerial. All the TV I get is through apps on my Sony Bravia Android TV. 

Best move I ever did was ditching Sky for all streaming. 

FYI that I do not work for NOW, just a NOW customer trying to help
UncleZen
Scholar 2

Did anyone resolve this?

My black now box is now doing it. Every day.  If I pull the power chord, wait 5 secs, then power it up again, its fine.

 

gavs82008
Legend 5
Legend 5

@UncleZen 

Perform a factory reset to the device. This often fixes any bugs on the system.

 

https://help.nowtv.com/article/hard-factory-reset-now-box-stick

FYI that I do not work for NOW, just a NOW customer trying to help
UncleZen
Scholar 2

The factory reset did the trick. Thanks!

Jollup
Advocate

Same here 

all other apps work apart from this one !!!

gavs82008
Legend 5
Legend 5

@Jollup 

Try a factory reset.

https://help.nowtv.com/article/hard-factory-reset-now-box-stick

FYI that I do not work for NOW, just a NOW customer trying to help