Your now tv box is offline message

[Anonymous User]

I keep getting the message your now tv box is offline, when it isn't. When I press on the settings box nothing happens. The batteries are fine (on/off & volume work) but it won't let me get off the page or do anything 

[Anonymous User]

Hi.. just came across this , I am currently having the same issue! , did you happen to find a solution? 

[Anonymous User]

Same. Driving me nuts as Now TV app works fine on iPad but not on TV... Anyone know the solution? 

[Saint1976]

@Anonymous User try clicking on the 'my apps' box. If that then loads, press the back arrow button on the remote and it should force the box to load the homepage.

It may take 2 or 3 goes at getting it to work.

 

[Anonymous User]

Same here too - did anyone find a solution. This happens everytime I want to watch anything and I have to.

1) Hard reset the stick

2) Pair the remote

3) Reconnect to the Wifi

4) Download the latest version of the Software

5) Connect my account 

6) Reinstall all the Apps

Only then can I watch anything. I’m using a Panasonic TV.

[Anonymous User]

I’m having this problem too. Did anyone manage to sort it out? I can’t move off the top left hand box to do anything. The app on my mobile isn’t working either but if I go on it through webpage it’s ok 

[Anonymous User]

My battery has been changed no joy, the remote will not work 

[Anonymous User]

I'm not clued up with tech I'm only here because that were they sent me, blame  Google.  I was wondering if I use it up in my bedroom should it work.

[Anonymous User]

I fixed this problem by making sure I always plug the Now TV into a wall socket for power (instead of the USB into the TV). Since I changed it I haven’t had any issues.

[Anonymous User]

have this problem also, i have 2 boxes and a stick. 2 of these work ok so no internet fault ,but 1 has given me this message. i have this plugged into the mains and it has made no difference.At first i thought it was because i have not subscribed to any of the packages, but when checking against the other units this is not so, can pick up itv and bcc ok. Not sure if you should be able to pick up terrestrial TV on the stick if you have no subscription running

[gavs82008]

@Anonymous User 

The Now TV stick doesn’t have an aerial connection. 

So to get “Freeview” it’s all about using the apps like iPlayer, iTV, All4 and My5.

These can be accessed regardless of there being an active Now TV subscription 

[Anonymous User]

Cheers, thinking of letting virgin tv go as they are hiking price up and just using internet and now tv stick with subscriptions now and again as already using netflix

[gavs82008]

@Anonymous User 

Will put it this way, I don’t have an aerial. All the TV I get is through apps on my Sony Bravia Android TV. 

Best move I ever did was ditching Sky for all streaming. 

[UncleZen]

Did anyone resolve this?

My black now box is now doing it. Every day.  If I pull the power chord, wait 5 secs, then power it up again, its fine.

[gavs82008]

@UncleZen 

Perform a factory reset to the device. This often fixes any bugs on the system.

https://help.nowtv.com/article/hard-factory-reset-now-box-stick

[UncleZen]

The factory reset did the trick. Thanks!

[Jollup]

Same here 

all other apps work apart from this one !!!

[gavs82008]

@Jollup 

Try a factory reset.

https://help.nowtv.com/article/hard-factory-reset-now-box-stick