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Anonymous User
Not applicable

Unresponsive web site

I have been trying to cancel my monthly pass for 2 days now but can't get past the sign-in. All I get is 'Unable to sign you in, please try again later'.

Is this just a ploy to extract another month's money or is the web engineering really that bad?

3 REPLIES 3
schnapps
Legend 5
Legend 5

Hi @Anonymous User

Can't help much sorry, apart from try a different internet browser, if you are in the Republic of Ireland make sure your browser is not directing you to the UK nowtv website.

If you are not certain about your nowtv log in password, then maybe try this help link article.

https://help.nowtv.com/article/forgotten-login-details

If still no luck, then i would jump over to live chat for further assistance & help.

Link here to live chat.

https://help.nowtv.com/contact-us/managing-my-devices

 

 

Anonymous User
Not applicable
Thanks for your response. I am not in Ireland. My log-in is correct – I changed it this morning to be sure I had remembered correctly.I have tried live chat, but that seems to have lost the will to live – I get three pulsing dots and then it times out.
Really awful site. Wish I'd never got involved.
D
schnapps
Legend 5
Legend 5

Hi @Anonymous User

With the three spinning coloured circles it means the page is trying to load.

Sometimes disabling the adblocker on your internet browser fixes it.

If you get pass the loading page on my link, you can also drop them a message instead.

Hopefully somebody from the NowTV Forum Team will pick up your posts on here and will come to your assistance.