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Anonymous User
Not applicable

Unresponsive remote

Hi all, I’m hoping someone can help because I’m at my wits end!

 

I’ve had my nowtv stick for about 6 months and everything was great until recently when it seems like the remote just becomes unresponsive! It’ll let me do a few clicks and then nothing for a good 10 minutes and then it’ll decide to work again! (Or I give up before then and have to turn the plug off and back on)

There’s no rhyme or reason when it happens but it’s happening more and more frequently.

I can still control the volume just fine.

(I know it’s the remote and not the stick freezing because sometimes I’ll be stuck on fast forward/rewind)

I've tried changing the batteries in the remote, resetting the stick and nothing seems to be working, infuriating isn’t the word 😞

 

Any help would be appreciated, thank you!

4 REPLIES 4
gavs82008
Legend 5
Legend 5

@Anonymous User 

Have a nosy at this link, it might be of some help.

https://help.nowtv.com/article/remote-control-troubleshooting
The bit for repairing the remote hopefully works.

Worst case set your stick back to factory settings.

https://help.nowtv.com/article/hard-factory-reset-now-box-stick

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

@gavs82008 I have tried what that thread suggests and also done a factory reset as previously mentioned but nothing has worked as of yet.

gavs82008
Legend 5
Legend 5

@Anonymous User 

Head onto Live chat chat and see what NOW staff can do for you. 

 

Depending where you got the device they might say to head back to the retailer.

 

Click "chat online"

https://help.nowtv.com/article/how-to-submit-a-complaint

 

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

@gavs82008 They’re sending me out a new remote as I ordered it off Amazon and I’m outside of their return window. Hopefully this will resolve the issue, thanks for your input 😊