@sdan10I feel your pain - every 15 minutes today for me on the set-top box, slightly better on the stick. To make matters worse, I don't seem to be able to access Live Chat. I can get to the button, but there doesn't seem to be any hyperlink behind it. I've tried it on Firefox and Chrome browsers. I've turned off any weird blockers or badgers I have and still nothing. Guess it's going to have to be snail mail .... if I can find some place to send it to. NOT HAPPY.