Oh, the conflicted sympathies here...
I agree a robust testing protocol and programme is an absolute requirement, BUT
there is also the side of me who remembers what it was like to try to roll out systems and updates to 1700ish users who were pretty much on the same configuration of hardware. NOWTV tech staff won't have anywhere near that luxury.
Hope it all resolves soon.
Let's be positive. 🙂
Well, after my nostalgic bout of empathy yesterday evening it's a new day and I've just had my first Unknown Page Error of the day at 0930 exactly during live rugby.
On and on it goes.......
You said, "...remembers what it was like to try to roll out systems and updates to 1700ish users". I know where you're coming from because I too have been there, I've even had to deal with PCs, which rolled off the factory line one after the other, i.e. with consecutive serial numbers, behaving differently when enhanced with identical peripherals.
However, it does become very irritating when every Now TV enhancement brings a whole new range of problems, especially when your equipment, as a users, hasn't changed. Also, as Now TV roll out updates like secret military manoeuvres, you never know when and what's going to happen.
Now, if you check your Private Stats, held by this forum, you will see information about the IT Kit "you" personally use. This valuable data tells Now TV what IT Kit their users are actually using. So I would expect that a representative sample of their user's Kit would be used to perform preliminary tests on before updates and fixes are released onto the live system.
But since Now TV's pre-roll out regime is so secret we don't /can't really know why so many bugs are getting onto their system.
And wow, sorry to hear that you've been hit.
While I am not watching any TV at the moment, just playing some music, I intend to do some binge watching later on.
Hope Now TV get their act together and get these problems fixed before rolling out any more (unwanted) "improvements".
Of course there is the other side to my statement as well; if I had left my users with a buggy system, little to no communication and an open-ended fix schedule I would have expected to have early sight of my P45.
My case has been closed once too already. Also getting really fed up going through the "reset your device" etc protocols by repeatedly different customer service staff.
I really wish the cs staff would acknowledge there is a problem even if they can't fix it currently