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JumbledMind
Mentor

Unknown Page Error

So after the joy of failure to connect we now have the screen turning blue mid program and the message "unknown Page error" popping up.

 

188 Replies
noeyedeer
Scholar 2

Just come on to say the same thing. Trying to watch jeff Stelling and keep getting this error. So annoying. 

sdan10
Scholar 3

when you go on to live chat they say it your tv settings no its at your end just get it fix now tv

Anonymous User
Not applicable

So 4 f’ing times in one half of a football match. Got this reply 4 days ago:

 

“We have reviewed the screenshot and as you are facing issues with the NOW TV stick, we have got this case escalated to our higher end team and they will get back to you with an update at the earliest.“

 

@Simon-J 

 

this is pathetic. I can’t watch 45 mins of tv without it being interrupted by error messages. I am seriously considering cancelling my subscription. 

sdan10
Scholar 3

i got e.mail for tech team they said it would be fixed by 19th sep  ,

still not fixed now tv  just dont care 

tcit
Mentor

Terrible viewing experience again this afternoon, on a black Now TV box-

"unknown page error" 4 times during Chelsea -v- Liverpool match.

Anonymous User
Not applicable

I have the solution to your problems, go to my apps on the now tv box, select now tv. this will bring up the old interface which they used to have. there is no page error nonsense now.

happynowtvuser
Scholar

Hi

 

This is not a permanent solution as next time you go into / change a channel it will reset to new UI and the bug rears its ugly head. 

 

NOWTV this really needs fixings asap

tcit
Mentor

Surely it would help too, if Now TV recorded the status of errors under investigation

in a consistent manner? A status page, for example, rather than the

current approach, where there seems to be  inconsistency between

red bars, pinned posts and unpinned posts?

 

I think that the frustration surrounding these service issues is compounded by

the way they are acknowledged/communicated.

Anonymous User
Not applicable

I keep getting this error too. More so today. Can’t watch anything properly. Hated NowTv since that silly update a few weeks ago and can’t even cast off the App like used to. Now it’s all by the remote. Why change things for? Is this issue ever gonna be solved. 

Anonymous User
Not applicable

I just got this email at 1550.  How about you @sdan10 ?

 

Thanks for your recent contact with NOW T

Hi, Thanks for your recent contact to NOW TV. We're sorry to see you've recently been having issues when using NOW TV on your Smart Stick or Box. We just wanted to let you know that our technical team have been looking into this and can confirm the issue is now resolved. Thanks for your patience whilst this was investigated. Happy Watching!

The NOW TV Team

 

 

Anonymous User
Not applicable

  • I just got this message too, desperately hoping it is fixed as this morning it was worse than ever!
Anonymous User
Not applicable

AND they've turned off replies to my fault thread. I replied asking for a refund for the past two weeks and got "message undeliverable"

 

So I suppose I now have to go through the whole difficult process again.

 

Way to keep unhappy customers pacified!

Anonymous User
Not applicable

@Anonymous User if I do that I do indeed get the old interface but it doesn't recognise me as having a sports subscription, so it's no help.

ukbobboy
Legend

 

 

Well fellow NowTV watchers

 

Unknown page error strikes again, and I wasn't watching sports or anything like that I was just watching episode 21, season 2 of Blindspot when I got stuck down by that error.  A real sorry way to end an all night season 2 binge sesh, especially as I was watching on my smart Samsung TV.

 

Mind you, all during my viewing sesh, Now TV was playing up by freezing at random times and displaying those four spinning coloured balls. The last freeze up and spinning balls lasted longer than the previous ones, crashed the screen and turned it blue then errored out.  Had to turn off my TV for about 10 minutes to get my Internet capabilities back, don't know if I can blame Now TV for that but one problem did follow the other.

 

Anyway, I hope that Now TV is working on this troublesome problem, which seems to be affecting a wide variety of devices.

 

 

UK Bob

sdan10
Scholar 3

this is being going on for weeks its the new ui software update now tv tech team said it was fixed bit its still not fixed

Simon-J
Community Manager
Community Manager

Hi @ukbobboy ,

 

it's a little diffrent for this error on anything other than Roku (NOW TV) devices, so it is being worked on and there will be an update to fix it but it's not quite ready yet.

 

Thanks

 

Simon

 

happynowtvuser
Scholar

@Simon-J 

 

Any update on when they may fix the error that we are all experiencing.  CS chat are useless and pretend they know nothing about it and its getting really really frustrating

Simon-J
Community Manager
Community Manager

hi @happynowtvuser 

 

I'm clarifying the situation with the teams at the moment and will update this thread as soon as I hear back.

 

Thanks

Simon

Community Manager

Anonymous User
Not applicable

@Simon-J 

 

Sorry that’s rubbish, nobody is working on it. This is the explanation I have been given he the tech team:

 

As the NOW TV Smart Stick is bought from Argos & was purchased in May 2019, it seems that the NOW TV Smart Stick is faulty”

 

it doesn’t even make sense

gavs82008
Legend 5
Legend 5

@Anonymous User 

Whilst I can understand your frustration to the device not functioning properly, in my personal opinion I think the Now TV stick is a very poor device in comparison to the Roku stick.

 

If I were you my next purchase would be a Roku stick and using the Now TV stick as a backup or for travelling.

 

FYI that I do not work for NOW, just a NOW customer trying to help
happynowtvuser
Scholar

This is an error page for the NowTV Stick

 

Some people like me use the NowTV Stick cos you can rewind sports

 

Thanks for your opinion though