So 4 f’ing times in one half of a football match. Got this reply 4 days ago:
“We have reviewed the screenshot and as you are facing issues with the NOW TV stick, we have got this case escalated to our higher end team and they will get back to you with an update at the earliest.“
this is pathetic. I can’t watch 45 mins of tv without it being interrupted by error messages. I am seriously considering cancelling my subscription.
Surely it would help too, if Now TV recorded the status of errors under investigation
in a consistent manner? A status page, for example, rather than the
current approach, where there seems to be inconsistency between
red bars, pinned posts and unpinned posts?
I think that the frustration surrounding these service issues is compounded by
the way they are acknowledged/communicated.
I keep getting this error too. More so today. Can’t watch anything properly. Hated NowTv since that silly update a few weeks ago and can’t even cast off the App like used to. Now it’s all by the remote. Why change things for? Is this issue ever gonna be solved.
I just got this email at 1550. How about you @sdan10 ?
Thanks for your recent contact with NOW T
Hi, Thanks for your recent contact to NOW TV. We're sorry to see you've recently been having issues when using NOW TV on your Smart Stick or Box. We just wanted to let you know that our technical team have been looking into this and can confirm the issue is now resolved. Thanks for your patience whilst this was investigated. Happy Watching!
The NOW TV Team
AND they've turned off replies to my fault thread. I replied asking for a refund for the past two weeks and got "message undeliverable"
So I suppose I now have to go through the whole difficult process again.
Way to keep unhappy customers pacified!