I've been getting this for some weeks. Update on 21/Aug has been my prime suspect.
Current software version: 9.2.3 Build 5136
No new s/w is available when manual update tried.
Still happens, twice today already.
Don't think it's the only iffy thing with the new update. I've been caught up in the UI for far too long on a number of occasions. Think this is the worst defect, tho.
@Anonymous UserI feel your pain - every 15 minutes today for me on the set-top box, slightly better on the stick. To make matters worse, I don't seem to be able to access Live Chat. I can get to the button, but there doesn't seem to be any hyperlink behind it. I've tried it on Firefox and Chrome browsers. I've turned off any weird blockers or badgers I have and still nothing. Guess it's going to have to be snail mail .... if I can find some place to send it to. NOT HAPPY.
My case was allegedly passed to the “higher resolution team” who told me to do another factory reset. I had the sheer audacity to question why I had to do this for the millionth time and was then told i had a faulty stick and to buy a new one! Oh and then the case was closed. This has been quite the most appalling overall response to a widespread problem I have ever encountered. No acknowledgement from anyone that perhaps there is a glitch, no attempt to further investigate, and then just dismissed. Needless to say Sky is looking very attractive right now despite being more expensive.
My case has been closed once too already. Also getting really fed up going through the "reset your device" etc protocols by repeatedly different customer service staff.
I really wish the cs staff would acknowledge there is a problem even if they can't fix it currently