Unknown Page Error

[Anonymous User]

So after the joy of failure to connect we now have the screen turning blue mid program and the message "unknown Page error" popping up.

[Anonymous User]

Mine has been playing up for weeks since the last update in August. Mine happens mostly every half hour but sometimes also happens 10 minutes and it doesnt seem to apply in my case for it too happen if i have had the channel on for a prolonged period of times as like i said sometimes it will happen 10 minutes after putting on a channel and then other times within half an hour multiple times of day. It is really starting to get on my nerves because no matter what i do whether i rest the now tv stick or rest my tv or broadband nothing helps. So because of how frustrated i get when i want to watch live tv i cant as i dont see the point in missing half of a film or show that i was watching. Something needs to be done or fixed somehow because we are all paying for services and not getting the full benefits for paying for that service.

[sdan10]

iam same driving me mad now tv tech team sent me a e.mail at weekend it should be fixed by end of this week

[noeyedeer]

It really shouldn't be that hard for them to figure out. It's happening when a new programme starts, though not nexcessarily on the channel you're watching. Today it happened to me at i think 5:20. It was something 20. 4:20 or 5:20. There wasn't a programme change on the channel i had on, but i looked and a new programme started at 5:20 on one of the other channels. It's clearly related to the now/next thing changing. Just log every time it happens, then see what the now/next of those times have in common. Maybe the descriptions are too long for the software coding to read or something like that. 

[Anonymous User]

I've seen this post and had the same issues since some kind of software upgrade (given the menus changed and I need to enter the pin every time I go onto it from that moment). Probably a month or more now at least.

Whether I'm watching live, on a live delay having paused or some other streaming show it will regularly drop the feed with the "unknown page error" - and no, it's not the internet connection. 

Here's what's suspicious though.

I've kept a check of the times today and these are the EXACT times my Live TV has "crashed" with this error today only.

8-00

9-30

10-30

11-00

12-30

14-30

And it's been that way EVERY day since the "upgrade". 

Coincidence? On the half hour like clockwork! 

It's clearly glitches in the system since notable changes were made so what exactly are Now TV / Sky doing about it?

[sdan10]

now tv are on the job to fix it should be fixed soon i got e.mail last weekend from tech team

[happynowtvuser]

It really is taking too long to fix @Simon-J  any update, Any recompense for subscribers? its really a joke

[sdan10]

i got £15 credit on my account

[Anonymous User]

I am having the same issue been like it for 2 days now and, been restarting the nowtv stick and broadband and there's no changes, it's abit unfair that am paying for my subscriptions and not getting any service hope this can get resolved 

[Anonymous User]

Congratulations, @sdan10 . Tell me, where does that leaves things in terms of your previous email from the 15th where Tech had said it would be fixed by the end of the week?

[Anonymous User]

Still experiencing this, I got on to customer service again and told them how frustrating it is.

They were pretty kind and understanding. Got my sports pass refunded into credit for the next month!

Get onto live chat and tell them because this bug should have been fixed or at least spotted before they released the new firmware to the smart boxes and TVs. 

[Anonymous User]

I too have been experiencing this issue since the major UI update on 21st August, so I'm glad I found this chat thread as I thought it was only happening to me. I get the Unknown Page Error message at pretty regular intervals after about half an hour of viewing. I've had this happen 12 times today alone (I work in sport, so uninterrupted access to the sport channels is pretty important for me to be able to do my job properly).

I'm fed up with banging my head against a brick wall when trying to deal with the representatives on live chat. Like you all, I keep getting told that my case has been escalated, people are working on it and it'll be fixed very soon. A fortnight ago, I was assured it would be resolved in a "couple of days".

When I asked about not providing the facility to roll back the UI to the pre-August 21st version, I was told that it isn't possible. The new, post-21st August version is very user unfriendly and very buggy, so @Simon-J please could the option to roll back UI be thought about again and made available? 

The clear lack of thorough testing before release really isn't acceptable from NOW TV, especially when people are paying so much for a service that's not being provided properly. 

[Anonymous User]

 @Anonymous User you seem to be inferring that no one from Customer Service keeps an eye on this forum and they don't know about how many of their paying community are frustrated, irritated and on the verge of binning this so-called service as day after day goes by with no resolution.

I wonder if the advertisers know how the service they are probably paying the lion's share for is being provided. Due to the timing of the error, for me it's generally the advertisements that are rolling while I'm rebooting the system.

[Anonymous User]

@Anonymous User Everytime I contacted live chat in the past they had no idea about this issue. I assumed just read notes on my account about the technical issue and go from there I assume. 

Although on this occasion in live chat the gentleman seemed aware of this issue and very understanding. 

Edit- Just adding,I asked if there was any progress or an estimated date for when the fix update is coming our way, as expected they couldn't say.

[sdan10]

i have not had time to watch tv this week i hope its fixed for today football

[Aliv1970]

I've been getting this for some weeks. Update on 21/Aug has been my prime suspect.

Current software version: 9.2.3 Build 5136

No new s/w is available when manual update tried.

Still happens, twice today already.

Don't think it's the only iffy thing with the new update. I've been caught up in the UI for far too long on a number of occasions. Think this is the worst defect, tho.

[sdan10]

this is driving me up the wall tech team said last weekend this would be fixed buy end of this week 

hope .so i hope now tv have got a update for this bug its the new ui software update 

[sdan10]

well so much for now tv saying unknown page error would be fixed iam still getting it 

[Anonymous User]

@sdan10I feel your pain - every 15 minutes today for me on the set-top box, slightly better on the stick. To make matters worse, I don't seem to be able to access Live Chat. I can get to the button, but there doesn't seem to be any hyperlink behind it. I've tried it on Firefox and Chrome browsers. I've turned off any weird blockers or badgers I have and still nothing. Guess it's going to have to be snail mail .... if I can find some place to send it to. NOT HAPPY.

[sdan10]

i have try to use back key and go to app store and click on now tv app and iam still getting this error .i have now tv stick i dont think now tv no how bad this is

[Anonymous User]

Still happeningb and no update on my report since I was told it was getting "escalated".

Not a happy bunny

[Anonymous User]

this is still happening 3 weeks later, multiples time per programme is there gunna be a fix anytime soon??