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F1
Scholar

Re: Unknown Page Error

I've now got a case open with Now 

trying to fix it by getting me to do loads of trouble shooting my end. You know the thing, reset your router, do a factory reset of the stick, force an  OS software update on the stick. The usual.

 

What difference to you think that two hours of my time made?

 

If it helps anyone else my problems are on two identical Now TV smart sticks model 3801 running software version 9.2.3.5136

 

I even tried just doing the suggested updates resets etc on only ONE stick but they still BOTH stopped working on cue

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F1
Scholar

Re: Unknown Page Error

I'm running sky sports f1 on both sticks concurrently and they do seem to fall over exactly on the hour or half hour but it's not consistent, sometimes they will run for 90 minutes or more and they don't both fall over at the same time.

 

I wonder if how long a stick has been playing the channel is relevant? Has anyone else noticed any other patterns?

 

Tagging @Simon-J for an update please.

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Kirsty39
Advocate

Re: Unknown Page Error

Mine has been playing up for weeks since the last update in August. Mine happens mostly every half hour but sometimes also happens 10 minutes and it doesnt seem to apply in my case for it too happen if i have had the channel on for a prolonged period of times as like i said sometimes it will happen 10 minutes after putting on a channel and then other times within half an hour multiple times of day. It is really starting to get on my nerves because no matter what i do whether i rest the now tv stick or rest my tv or broadband nothing helps. So because of how frustrated i get when i want to watch live tv i cant as i dont see the point in missing half of a film or show that i was watching. Something needs to be done or fixed somehow because we are all paying for services and not getting the full benefits for paying for that service.

sdan10
Scholar 3

Re: Unknown Page Error

iam same driving me mad now tv tech team sent me a e.mail at weekend it should be fixed by end of this week

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noeyedeer
Scholar

Re: Unknown Page Error

It really shouldn't be that hard for them to figure out. It's happening when a new programme starts, though not nexcessarily on the channel you're watching. Today it happened to me at i think 5:20. It was something 20. 4:20 or 5:20. There wasn't a programme change on the channel i had on, but i looked and a new programme started at 5:20 on one of the other channels. It's clearly related to the now/next thing changing. Just log every time it happens, then see what the now/next of those times have in common. Maybe the descriptions are too long for the software coding to read or something like that. 

woodland2
Advocate

Re: Unknown Page Error

this is still happening 3 weeks later, multiples time per programme is there gunna be a fix anytime soon?? 

JumbledMind
Mentor

Re: Unknown Page Error

Is there any news when this issue is going to be resolved? I can't believe it's taking as long as it is.

mjax04
Mentor

Re: Unknown Page Error

Have this issue here on Samsung App, stick and also the mobile app. Seems slightly different from what I've read here.

 

We have an ongoing entertainment pass and all seems fine however i cannot purchase a pass on any device, i get the Unkown Page error via TV app, stick and mobile ☹️

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Korsh
Advocate

Re: Unknown Page Error

I've seen this post and had the same issues since some kind of software upgrade (given the menus changed and I need to enter the pin every time I go onto it from that moment). Probably a month or more now at least.

 

Whether I'm watching live, on a live delay having paused or some other streaming show it will regularly drop the feed with the "unknown page error" - and no, it's not the internet connection. 

 

Here's what's suspicious though.

 

I've kept a check of the times today and these are the EXACT times my Live TV has "crashed" with this error today only.

 

8-00

9-30

10-30

11-00

12-30

14-30

 

And it's been that way EVERY day since the "upgrade". 

 

Coincidence? On the half hour like clockwork! 

 

It's clearly glitches in the system since notable changes were made so what exactly are Now TV / Sky doing about it?

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sdan10
Scholar 3

Re: Unknown Page Error

now tv are on the job to fix it should be fixed soon i got e.mail last weekend from tech team

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