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Anonymous User
Not applicable

Re: Unknown Page Error

Still broken and not just limited to exactly on the hour. Just happened at 12 noon exactly and then 5 minutes later when the program finished

 

About to lose another subscriber

Anonymous User
Not applicable

Re: Unknown Page Error

I am also repeatedly getting this incredibly annoying 'unknown page error' since the software update.

I am now also getting a different error through the app on my phone that stops Chromecast streaming so I don't have an alternative on a big screen.

The entire service has been awful since the update, and that was weeks ago.

Almost everything I watch on NowTV is live and lasts longer than half an hour, so if this persists I will simply have to move to a different service. 

sdan10
Scholar 3

Re: Unknown Page Error

i got e.mail from faults dep they now no about it and should be fix by next week and i got £15 credit 

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Tracijbc
Mentor

Re: Unknown Page Error

How can I actually contact them? Round in circles, chat bots and community but no actual customer service 🙄 Cuts out during F1 and just before the end of the race!!!!! So bloody frustrating. If this isn't fixed this week I'm off to Virgin.

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Anonymous User
Not applicable

Re: Unknown Page Error

Same problem here “ unknown page error” and blue screen 😡 

 

I only pay for a sports pass so that I can watch the F1, last weekend I missed the last 5 laps of the race due to this issue, yesterday I missed the last part of qualifying! And already happened once today during current race.

 

This issue has only started in the last 2-3 weeks. Come on Nowtv, this is not good enough when paying a premium for sports pass 😡

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lenturn
Scholar 2

Re: Unknown Page Error

Getting this error as well every day when watching Sky Sports on my 4K box with the rubbish new software installed.

 

Very annoying!

 

I don't have this problem on my smart freeview box, which still has the 'working' old software on it, so it seems like the new software has been released without adequate testing, as well as being inferior from a user perspective.

 

Stop messing things up just for the sake of it NOW TV! 😡

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allicat
Advocate

Re: Unknown Page Error

I'm glad I'm not the only one getting this on the hour, half hour, end of program etc. I thought I had a duff stick - it's less than a week old.

When you pay £30+ for a service you don't expect to have to keep resetting it to continue watching. Don't suppose we will get a refund for the inconvenience?

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JulietHotel
Scholar

Re: Unknown Page Error

Don't see why we couldn't get a refund. NOWTV terms say:

 

WHAT HAPPENS IF YOU DON'T OR CAN'T WATCH THE CONTENT YOU'VE PAID FOR?
If you're unable to watch content which you've paid for, for reasons beyond your control (like a fault with your line, or your broadband speed isn't sufficient, or due to our fault), let us know within 28 days of paying for that content so we can run a test on your line and we may give you a refund for the relevant amount.

 

This started on the 21st of August. Perhaps  @Simon-J could tell us if our forum postings count as notification and if not where we all need to write/email.

noeyedeer
Scholar 2

Re: Unknown Page Error

It does seem to be related to the now/next thing. It just happened after only watching for a few minutes. Next programme started at 5pm and up popped the error. All for a new interface that frankly looks a mess. Trying to copy Amazon Prime, which is strange because that interface is even worse.

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Topcat401965
Mentor

Re: Unknown Page Error

This keeps happening to me too, at least 4 times per hour - so frustrating!

I have rebooted and disconnected the NOWTV box several times, but still going off.

Let's have an answer NOWTV.

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