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JumbledMind
Mentor

Unknown Page Error

So after the joy of failure to connect we now have the screen turning blue mid program and the message "unknown Page error" popping up.

 

188 Replies
JulietHotel
Scholar

No, definitely not fixed. I've had it this morning intermittently while watching rugby.

RussKingUK
Mentor

Just had this issue again while watching the F1 buildup. The asking price of 34 quid a month plus 3 quid for HD for this mess is hilarious!

sdan10
Scholar 3

i feel your pain 

Zibb
Mentor

@Simon-J Can we get an update on this? It's been far too long now. 

I don't understand how this is still a problem after weeks and weeks...?

Andy112
Mentor

I've also had this issue on a Now Tv stick. I was able to perform a manual update - Settings -> System -> System Update. After the update the version and build numbers hadn't changed nor had the last updated date. I'm assuming this is because it is just a minor patch for the specific issue. Hopefully it is now fixed. Time will tell.

stammie1609
Expert


@Zibb wrote:

@Simon-J Can we get an update on this? It's been far too long now. 

I don't understand how this is still a problem after weeks and weeks...?


Don't hold your breath, it took over a year for Now TV to fix the picture freezing/stuttering/pixelating issue on the sports channels.

Although then they did give me generous discounts during it and several months free once it was fixed.

sdan10
Scholar 3

i got £15 credit that was used on this months sky sports pass ,iam on £25 a month for a year

Anonymous User
Not applicable

I’m also getting very frustrated with this. About 10 times today alone. And I also agree that the UX is much slower than the previous version. Come on NowTV. If you can’t fix this quickly please revert to the previous release which worked fine. 

Anonymous User
Not applicable

Same here keep getting it on sky sports now tv 4k box, wired connection. Now tv i suggest you fix it.

Anonymous User
Not applicable

Hi

 

On my partners account we pay for sports so he can watch the formula 1 live and we have been getting this error for 2 weekends in a row. Every 30 mins. We have reset and tried everything and its not this end. We pay good money for a service which is constantly interrupted.

Truebluefan
Mentor

This has happened twice already tonight within the space of 20 minutes watching Sky Sports news. When is it going to be sorted? It's driving me mad and if it's still a a problem when the new season starts I shall be asking for a refund on my sports pass! 

happynowtvuser
Scholar

@Simon-J  i am being told on chat there is no such error and they have fixed everything.  Can you escalate this pretty please its getting really frustrating.  as per my most recent post disconnected at least 6 times today whilst trying to watch F1 its like this every time i watch on nowtv stick.

 

it appears to be somehow related to the EPG and the now/next as always happens at exact - 00, 15, 30, 45 as opposed to random minutes past an hour.  Then the now/next bar freezes or is completely blank prior to the error.

 

if only tech support would watch on a stick and see this.  I am so not happy i am paying for a service which is substandard 😞

Matty999
Scholar

The error is certainly real despite what livechat say, it's already been acknowledged in the forum that it exists, and I'm still getting them myself. It's frustrating that it hasn't been fixed yet.

GrahamP2
Advocate

Happened just now bang on 8pm watching the cricket. Annoyingly happened earlier when I'd paused the cricket and was watching 25 minutes behind, so I missed what I'd hoped not to. Ridiculous and not great when you watch a lot of live sport. It ain't cheap!

Zibb
Mentor

Can confirm it just did at exactly 8:15pm watching the Watford game. It's like clockwork.

 

So frustrating and annoying... 

JulietHotel
Scholar

@Simon-J  Please will you let us know what is happening with this issue. For me and other Community posters it just seems to go on and on. It's worse today for me than it has been for some time (though it was never completely resolved). I am beginning to think that NOWTV may have underestimated its user base of live TV viewers and we are being dumped out due to a server capacity issue. We don't all watch catchup and box sets, you know. Can you or someone else in authority please show us that you care about your customers and tell us what is going on and when we can hope to have this horrible situation fixed.

 

Many thanks

Jeri

 

Truebluefan
Mentor

Hi. I thought I'd sorted it by resetting the stick, it was fine for a day or two then happened yet again this morning. With the new footie season starting, they really need to sort this or thousands of us fans will be terminating our passes.
JulietHotel
Scholar

Thanks for your reply. I've reset my stick, unplugged TVs and reset my set
top box on 2 different smart TVs, all to no avail because it is clearly
something at the NOWTV end. I watch live sport all the time and cannot tell
you how irritating it has been to miss a crucial try, wickets, etc due to
this ongoing error. As I said in my message it seems much worse today than
it has for the weekdays and that convinces me even more that it is a NOWTV
capacity problem.
Anonymous User
Not applicable

If this is error code 311 I have the same issue on the app and. Simply not good enough for the money I’m spending. 

schnapps
Legend 5
Legend 5

Simon-J
Community Manager
Community Manager

Hi @JulietHotel 

 

The teams are still working hard to fix this issue. We're sorry it's taking as long as it is. We can't provide any timescales at this point, but this is very much a top priority for the team.

 

Thanks

 

Simon