I'm having same issue, I've tried everything to fix it. Reset my now TV black box. Reset internet, even reset using secret menu (Press menu 5 times then fast forward 3 times then rewind twice on the home screen)
It only happens on live channels for me it seems like everyone else.
I was just on live chat and explained this issue to them. I really hope it's taken seriously and fixed. Glad I've found this and I'm not the only one.
@Simon-J i am being told on chat there is no such error and they have fixed everything. Can you escalate this pretty please its getting really frustrating. as per my most recent post disconnected at least 6 times today whilst trying to watch F1 its like this every time i watch on nowtv stick.
it appears to be somehow related to the EPG and the now/next as always happens at exact - 00, 15, 30, 45 as opposed to random minutes past an hour. Then the now/next bar freezes or is completely blank prior to the error.
if only tech support would watch on a stick and see this. I am so not happy i am paying for a service which is substandard 😞
Happened just now bang on 8pm watching the cricket. Annoyingly happened earlier when I'd paused the cricket and was watching 25 minutes behind, so I missed what I'd hoped not to. Ridiculous and not great when you watch a lot of live sport. It ain't cheap!
@Simon-J Please will you let us know what is happening with this issue. For me and other Community posters it just seems to go on and on. It's worse today for me than it has been for some time (though it was never completely resolved). I am beginning to think that NOWTV may have underestimated its user base of live TV viewers and we are being dumped out due to a server capacity issue. We don't all watch catchup and box sets, you know. Can you or someone else in authority please show us that you care about your customers and tell us what is going on and when we can hope to have this horrible situation fixed.