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JumbledMind
Mentor

Unknown Page Error

So after the joy of failure to connect we now have the screen turning blue mid program and the message "unknown Page error" popping up.

 

188 Replies
ukbobboy
Legend

 

 

Captain, we have a new problem (as Lt. Cmdr. Geordi La Forge said to Captain Picard).

 

It seems that whenever I access this forum it suffers from another problem, right now I cannot access any of the help pages, they just vanish when I enter them.

 

Simple question, doesn't Now TV commissioned programmers test their updates before releasing them onto the live system?  Simply because every update brings with it a problem or two that has to be fixed and seems to bestow more of a negative user experience than a positive one.

 

OK, not gonna jump up and down about this one, I'll just cross my fingers and hope that the forum help pages, and the TV viewing pages, settle down and get fixed in the next few days.

 

 

UK Bob

 

JulietHotel
Scholar

Oh, the conflicted sympathies here...

 

I agree a robust testing protocol and programme is an absolute requirement, BUT

there is also the side of me who remembers what it was like to try to roll out systems and updates to 1700ish users who were pretty much on the same configuration of hardware. NOWTV tech staff won't have anywhere near that luxury.

 

Hope it all resolves soon.

Let's be positive. 🙂

JulietHotel
Scholar

Good Morning.

 

Well, after my nostalgic bout of empathy yesterday evening it's a new day and I've just had my first Unknown Page Error of the day at 0930 exactly during live rugby.

 

On and on it goes.......

ukbobboy
Legend

@JulietHotel 

 

Morning Juliet

 

And wow, sorry to hear that you've been hit.

 

While I am not watching any TV at the moment, just playing some music, I intend to do some binge watching later on. 

 

Hope Now TV get their act together and get these problems fixed before rolling out any more (unwanted) "improvements".

 

 

UK Bob

ukbobboy
Legend

@JulietHotel 

 

Hi Juliet

 

You said, "...remembers what it was like to try to roll out systems and updates to 1700ish users". I know where you're coming from because I too have been there, I've even had to deal with PCs, which rolled off the factory line one after the other, i.e. with consecutive serial numbers, behaving differently when enhanced with identical peripherals. 

 

However, it does become very irritating when every Now TV enhancement brings a whole new range of problems, especially when your equipment, as users, hasn't changed.  Also, as Now TV roll out updates like secret military manoeuvres, you never know when and what's going to happen.

 

Now, if you check your Private Stats, held by this forum, you will see information about the IT Kit "you" personally use. This valuable data tells Now TV what IT Kit their users are actually using. So I would expect that a representative sample of their user's Kit would be used to perform preliminary tests on before updates and fixes are released onto the live system.

 

But since Now TV's pre-roll out regime is so secret we don't /can't really know why so many bugs are getting onto their system.

 

 

UK Bob

 

 

 

 

 

 

 

 

JulietHotel
Scholar

@ukbobboy 

 

Of course there is the other side to my statement as well; if I had left my users with a buggy system, little to no communication and an open-ended fix schedule I would have expected to have early sight of my P45.

 

Juliet

PhanUK
Advocate

Glad it’s not just me, lots of problems since the new update! Will anyone read this thread and fix the bugs?

Anonymous User
Not applicable

This is happening more and more frequently since the update. Please sort it out!

sdan10
Scholar 3

i olso been getting unknown page error on 2 now tv sticks from last weekend

Anonymous User
Not applicable

I'm also getting this error and it's driving me mad

Anonymous User
Not applicable

Hi everyone I think I've sorted the problem

You have to go to network settings and turn off bandwidth saver...

Since I done it 2 hours ago theres been no problem since 👍

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

I will be surprised if going into Bandwidth Saver will resolve this, because ever since i owned my NowTV 4K Box the Bandwidth Saver has been disabled and set to OFF and i am still randomly getting the "Unknown Page Error" message on my box .

 

Anyway i hope it works for you and not a coincidence that the error will rear it's ugly head again 😠.

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Forgot to mention you could try going into the old version of the NowTV UI by pressing the back button on your NowTV remote whilst on the new look home screen page, then go to Apps Store, then highlight and click on the NowTV App, then click on "Go to App" to see if that helps or not with regards to the Unknown Page Error" should it pop up again.

 

Hopefully NowTV are in the process of fixing this, plus the screen jumping to My Apps screen page when using the NowTV remote navigation buttons.

MichaelW
Advocate

Ahh yes, been annoying me for a couple of weeks now. The unknown page issue every hour or so and as mentioned above, the sporadic return the my apps after pressing an arrow on the remote!

 

I can confirm this only started happening after the UI update (which I’m not keen on at all)

 

 

Truebluefan
Mentor

I tried that it worked for a few hours but next day, surprise surprise the damn blue page is back! Simply not good enough Nowtv. 

sdan10
Scholar 3

its also driving me mad to it must be new ui  update now tv should be looking at a fix .

hope it gets fixed soon 

Zibb
Mentor

I'm having same issue, I've tried everything to fix it. Reset my now TV black box. Reset internet, even reset using secret menu (Press menu 5 times then fast forward 3 times then rewind twice on the home screen)

 

It only happens on live channels for me it seems like everyone else.

 

I was just on live chat and explained this issue to them. I really hope it's taken seriously and fixed. Glad I've found this and I'm not the only one.

happynowtvuser
Scholar

Its getting ridiculous now why on earth is this not fixed yet

 

dropped out 6 times (before i lost count) on F1 channel today

sdan10
Scholar 3

i am fed up with is unknown page error this is 2weeks i think its new ui software update 

hope now tv fix it soon

Truebluefan
Mentor

Fingers crossed I reset the stick by pressing the little button on the side and it didn't happen at all yesterday...will hope that's the end of it..
Anonymous User
Not applicable

Another voice here to add to the random 'unknown page error' blue button of doom popping up mid stream. It's incredibly frustrating when watching anything 'as live'.