Captain, we have a new problem (as Lt. Cmdr. Geordi La Forge said to Captain Picard).
It seems that whenever I access this forum it suffers from another problem, right now I cannot access any of the help pages, they just vanish when I enter them.
Simple question, doesn't Now TV commissioned programmers test their updates before releasing them onto the live system? Simply because every update brings with it a problem or two that has to be fixed and seems to bestow more of a negative user experience than a positive one.
OK, not gonna jump up and down about this one, I'll just cross my fingers and hope that the forum help pages, and the TV viewing pages, settle down and get fixed in the next few days.
Oh, the conflicted sympathies here...
I agree a robust testing protocol and programme is an absolute requirement, BUT
there is also the side of me who remembers what it was like to try to roll out systems and updates to 1700ish users who were pretty much on the same configuration of hardware. NOWTV tech staff won't have anywhere near that luxury.
Hope it all resolves soon.
Let's be positive. 🙂
Well, after my nostalgic bout of empathy yesterday evening it's a new day and I've just had my first Unknown Page Error of the day at 0930 exactly during live rugby.
On and on it goes.......
And wow, sorry to hear that you've been hit.
While I am not watching any TV at the moment, just playing some music, I intend to do some binge watching later on.
Hope Now TV get their act together and get these problems fixed before rolling out any more (unwanted) "improvements".
You said, "...remembers what it was like to try to roll out systems and updates to 1700ish users". I know where you're coming from because I too have been there, I've even had to deal with PCs, which rolled off the factory line one after the other, i.e. with consecutive serial numbers, behaving differently when enhanced with identical peripherals.
However, it does become very irritating when every Now TV enhancement brings a whole new range of problems, especially when your equipment, as a users, hasn't changed. Also, as Now TV roll out updates like secret military manoeuvres, you never know when and what's going to happen.
Now, if you check your Private Stats, held by this forum, you will see information about the IT Kit "you" personally use. This valuable data tells Now TV what IT Kit their users are actually using. So I would expect that a representative sample of their user's Kit would be used to perform preliminary tests on before updates and fixes are released onto the live system.
But since Now TV's pre-roll out regime is so secret we don't /can't really know why so many bugs are getting onto their system.
Hi @Anonymous User
I will be surprised if going into Bandwidth Saver will resolve this, because ever since i owned my NowTV 4K Box the Bandwidth Saver has been disabled and set to OFF and i am still randomly getting the "Unknown Page Error" message on my box .
Anyway i hope it works for you and not a coincidence that the error will rear it's ugly head again 😠.
Hi @Anonymous User
Forgot to mention you could try going into the old version of the NowTV UI by pressing the back button on your NowTV remote whilst on the new look home screen page, then go to Apps Store, then highlight and click on the NowTV App, then click on "Go to App" to see if that helps or not with regards to the Unknown Page Error" should it pop up again.
Hopefully NowTV are in the process of fixing this, plus the screen jumping to My Apps screen page when using the NowTV remote navigation buttons.
Ahh yes, been annoying me for a couple of weeks now. The unknown page issue every hour or so and as mentioned above, the sporadic return the my apps after pressing an arrow on the remote!
I can confirm this only started happening after the UI update (which I’m not keen on at all)
I'm having same issue, I've tried everything to fix it. Reset my now TV black box. Reset internet, even reset using secret menu (Press menu 5 times then fast forward 3 times then rewind twice on the home screen)
It only happens on live channels for me it seems like everyone else.
I was just on live chat and explained this issue to them. I really hope it's taken seriously and fixed. Glad I've found this and I'm not the only one.