@Anonymous User
Your assumption that you will be dealing with anyone that can hand out refunds on this forum is incorrect I’m afraid. We are just customers like you.
In fact all refunds must be communicated by live chat or email.
To prevent any further memberships starting without your say so I would strongly recommend to putt a payment PIN on your account.
https://help.nowtv.com/article/change-pin-settings
As for live chat, you need to click “chat online” within the green box, don’t hit “get help quicker” as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint
Or see below picture for the email address.
