Unable to watch on my phone

[Anonymous User]

I’m unable to watch anything on my phone. Never had this problem before. It’s coming up ‘the app is unable to connect to the stream-please try again. If the problem persists please restart the app Code0xfd80009e’ 

Does anyone know what the hell that means? Tried restarting the app for the last hour and nothing’s working. The online chat isn’t working either. 

[schnapps · Accepted solution]

HI @Anonymous User

I am guessing you are using an Apple iPhone with the nowtv App.

Reading all the posts on here in the last hour it looks like nowtv are having a technical issue their end when using IOS mobile devices on their App.

Don't think there is anything you can do at the moment until the nowtv team posts up a red service banner on here to advise customers what's happening or how to resolve it with instructions on what needs doing.

So far it looks like only IOS mobile devices are effected.

[Anonymous User]

NowTV also not working on my PC 

[Anonymous User]

Also not working on my Samsung phone, but with different error message than my iPad.

[waitingforpaint]

Have similar problem with an LG G5, I can cast from app on phone but not watch programmes on phone itself.

NowTV Service are now admitting there is a technical problem

[Anonymous User]

I am also unable to watch on my iPhone or iPad.

[Anonymous User]

Hi, if don't check back to see what the resolution is, will the app end up working, or will I need to keep scrolling through all the messages to find the posted solution? Thanks 

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@schnapps wrote:

HI @Anonymous User

I am guessing you are using an Apple iPhone with the nowtv App.

Reading all the posts on here in the last hour it looks like nowtv are having a technical issue their end when using IOS mobile devices on their App.

Don't think there is anything you can do at the moment until the nowtv team posts up a red service banner on here to advise customers what's happening or how to resolve it with instructions on what needs doing.

So far it looks like only IOS mobile devices are effected.

---

[schnapps]

Hi @Anonymous User

Depends on what nowtv identifies what's causing the issue, it may be automatically fixed or they may post under the red service banner a work around solution.

I don't own an Apple mobile device, but just wondering have Apple released an new OS today on their mobile devices which is causing a conflict with the App or have nowtv issued a new NowTV App which is causing the problem ?

If it's a new OS can you temporary roll back to an older version until nowtv comes up with a resolution ?

[Anonymous User]

Thanks for this
I dont think apple have updated the software. I think it's the now TV
app update that was available yesterday might be the issue.

Thanks for the suggestion though.

[Anonymous User]

Hi @schnapps

Thank you for your help! Yes you’re right it’s an apple phone with the NOWTV app! Hopefully this will be resolved soon! 

[Anonymous User]

i am having the same problem error code 24 mine says