10-03-2021 19:06
We have the now tv smart stick and voice controlled remote which has been working fine. Until I wanted to move it to a different tv in another room which I have done and it loads up the Home Screen fine but I cannot get the remote to connect? I have tried changing batteries and taking batteries out and putting back in once the Home Screen has loaded but still no use?
I have tried it back on the tv it was originally connected to to see if that would help but the remote won’t connect there either now.
Solved! Go to Solution.
10-03-2021 19:11
Hi @Anonymous User
Have you tried factory resetting the Stick by holding the reset button on the Stick for about 15 seconds whilst powered on ?
Also if you are using a USB port on the television, try the supplied adapter that came with the Stick instead.
When you setup the Stick after a factory reset (make sure you use your existing account details) try both 2.4ghz & 5ghz if your Router is dual band.
10-03-2021 19:11
@Anonymous User
Have a look at this thread. Already mentioned by another forum user.
10-03-2021 19:11
Hi @Anonymous User
Have you tried factory resetting the Stick by holding the reset button on the Stick for about 15 seconds whilst powered on ?
Also if you are using a USB port on the television, try the supplied adapter that came with the Stick instead.
When you setup the Stick after a factory reset (make sure you use your existing account details) try both 2.4ghz & 5ghz if your Router is dual band.