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J86pp
Advocate

Tv remote not connecting

We have the now tv smart stick and voice controlled remote which has been working fine. Until I wanted to move it to a different tv in another room which I have done and it loads up the Home Screen fine but I cannot get the remote to connect? I have tried changing batteries and taking batteries out and putting back in once the Home Screen has loaded but still no use? 
I have tried it back on the tv it was originally connected to to see if that would help but the remote won’t connect there either now. 

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schnapps
Legend 5
Legend 5

Re: Tv remote not connecting

Hi @J86pp 

 

Have you tried factory resetting the Stick by holding the reset button on the Stick for about 15 seconds whilst powered on ?

 

Also if you are using a USB port on the television, try the supplied adapter that came with the Stick instead.

 

When you setup the Stick after a factory reset (make sure you use your existing account details) try both 2.4ghz & 5ghz if your Router is dual band.

 

 

 

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2 Replies
gavs82008
Legend 5
Legend 5

Re: Tv remote not connecting

schnapps
Legend 5
Legend 5

Re: Tv remote not connecting

Hi @J86pp 

 

Have you tried factory resetting the Stick by holding the reset button on the Stick for about 15 seconds whilst powered on ?

 

Also if you are using a USB port on the television, try the supplied adapter that came with the Stick instead.

 

When you setup the Stick after a factory reset (make sure you use your existing account details) try both 2.4ghz & 5ghz if your Router is dual band.

 

 

 

View solution in original post