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Anonymous User · ‎02-12-2020

Hi

I'm not sure if I have the right heading for this question I'm sure someone will put me right, the problem I have is I have subtitles on the Gold channel only and would like to turn them off can anyone help please.

Devil

Anonymous User · ‎03-12-2020

Hi schnapps

The subtitles are on every program and only on the Gold channel.
They are not on any on demand channels nor forced subtitles being forced to
Now TV Stick.
These episodes do not have fixed subtitles; nothing has been switched on on
the Now TV Stick.
I have captions mode switched to off in the settings.

I have been in touch with UK TV that own the Gold channel and they think
there maybe be a fault on their side and are going to look into this
matter thank you for you time and help schnapps.

Please stay well and safe best wishes

Mark2712

View solution in original post

Anonymous User · ‎03-12-2020

@Anonymous User thank you! The subtitles have gone!

Anonymous User · ‎03-12-2020

Hi schnapps

The subtitles are on every program and only on the Gold channel.
They are not on any on demand channels nor forced subtitles being forced to
Now TV Stick.
These episodes do not have fixed subtitles; nothing has been switched on on
the Now TV Stick.
I have captions mode switched to off in the settings.

I have been in touch with UK TV that own the Gold channel and they think
there maybe be a fault on their side and are going to look into this
matter thank you for you time and help schnapps.

Please stay well and safe best wishes

Mark2712

Anonymous User · ‎02-12-2020

Having same problem here using black Now TV box. Subtitles appearing on Gold, but not on any other channel. Captions switched off in menu. Needs to be sorted out.