Stick with month sports- redeeming voucher problem
Saturday I bought a Now tv stick with month sports pass included. I began to install it. The code appeared that I entered into my account on the computer. I did not try to complete the process ( by clicking redeem voucher) as I did not want it to start till today. The Now TV stick continued to show "you have xx minutes to complete the process".
Sunday when I came to complete the process, I could not find any way to do so. I had to redeem a sport day pass voucher that I already had (from my old white Now TV box, which now isnt supported). My account is saying that the month pass is already active. That means I have two passes active at the same time. I dont want the month pass started yet, not until later on, as I use Now TV only to follow my team on Sky Sports. Can you please advise me?
ps I sent a similar message to the facebook page. I tried to use the chat option on Now TV website, but it didnt seem to function.