ive had the same problem now for 1 week on a new smart stick. ive spoken to support live chat and they used a "sorry its happened, well look into it" usual line. ive tried a normal factory reset both button and settings menu and ive tried the installer menu force download of update and nothing sorts it. i do have another device i can watch now tv on and they recommend i do that until a solution is found. I DO HAVE A WORK AROUND FOR MY SCENARIO that may help others. my nowtv app is missing, tv guide and the home page is also missing so , click back button, this takes you to the app list. click on sky sports news. this start it playing. click back then back again and itll take you to the tv guide. its messy but it works. hopefully they sort it soon.
Hi my main tv has now tv stick - had it a year was fine now always says “sorry now tv is currently unavailable” yet it works perfectly on bedroom tv with now tv box! Tried swithching off at mains - taking batteries out of remote and taking out stick and no joy. Any ideas how I could solve please? Thanks in advance - David
Was sent a free stick to replace my soon to be out of date box.Great I thought , set it all up and was fine for two days.Now getting the Sorry Now TV is unavailable message every time I try to use.Have done the press reset on the stick and eventually it comes back up.The really infuriating thing is it keeps disconnecting me from all my apps such as BBC I Player and ITV Hub etc so I have to keep going through the whole process of signing in again and entering the activation code.Not happy at all.Have cancelled my Amazon Prime to replace it with the Now TV stick but if if carries on like this may just resubscribe as never had any problems with their stuck which has always worked perfectly.