Sorry, Now TV is currently unavailable

[Anonymous User]

Hi, it’s saying on my tv screen “ Sorry, Now TV is currently unavailable, please try again later” it’s been like this for a couple of days, tried unplugging both tv and stick but still nothing, I can get it on my iPad, can anyone help please ?

[schnapps · Accepted solution]

Hi @Anonymous User 

It seems a few people have encountered this message on their NowTV Box or Stick.

Don't know if there is anything in this link thread below helps (there is a couple of workarounds mentioned).

https://community.nowtv.com/t5/NOW-TV-Box-black/Sorry-Now-TV-is-currently-unavailable/td-p/537230 

I haven't seen this message myself on my NowTV box yet.

[Anonymous User]

Hi thanks for getting in touch, I managed to get it sorted with the help of live chat eventually, but for future reference for anyone else, you have to press and hold the reset button on your stick until it comes up on your tv for Set Up and getting started, follow all the prompts and it comes back on, hope this helps anyone else, thanks

[Anonymous User]

Factory reset (holding the button on the stick and going through the set up process) didn’t help for us. It just returned to the ‘unavailable’ message again when we reached the end of the process. Random presses of home and back after that did get us to the menu, though, and things are working again now.

We have two sticks and both had the same problem. 

That was 12 days of subscription wasted while we worked out that ‘trying later’ was not going to fix it and tried the advice for trouble shooting in the help pages. Not impressed! It would be useful to put the fix in the standard ‘help’ pages, rather than having it hidden away in the community forums.

[Candi1]

I know it doesnt make any sense i tried that and my remote wasnt pairing i had to complain to get a response for the live chat

[Anonymous User]

Mine is doing this now but cant get anywhere with live chat

[Candi1]

Mine is doing the same thinf now i cant control my remote with smart tv such as the volume

[Anonymous User]

So frustrating!!! I'm really annoyed

[Anonymous User]

Hi there

My now tv said sorry currently unavailable. I reset the stick and now my tv says no signal, help!

[Anonymous User]

Hi, I couldn't do anything with my stick, it was just stuck on the
currently unavailable. I contacted now tv. Mine still has the message but
if I press the back button it comes to the menu

[Anonymous User]

Brilliant advice. 

I didn’t realise there was a reset button on the USB stick. Hit the button to reset. I then had to are-sync the remote control. There is a sync button in the battery compartment. Had issues so changed batteries in remote. Re-hit the sync button in the remote battery compartment and the adjacent light on the remote illuminated. Went through the set up process. Voila !

[Anonymous User]

Thanks for that, it worked a treat. Pj.

[Anonymous User]

Thanks so much.

[Anonymous User]

Now tv works on my laptop so nothing wrong with my wi fi

I have multiple apps that require wi Fi working perfectly on my TV, but not Nowtv, all of a sudden. Been working for months now it has dropped it’s bat. 
I have done the brain damaging factory reset and within minutes the same message comes up. On the verge of cancelling my payment as it is totally useless??????

[Anonymous User]

Hi I am having the same issue also for the last couple of days.

[Anonymous User]

Hey, 

I had the same problem this morning. I pressed and held the home button for 5 seconds and it came back on. 

hope this helps anyone with the same issue 🙂

[Anonymous User]

This is a joke and been going on for months. Resetting the stick doesn't work, neither does the back button. In fact, nothing works. You really need to sort this out NOW TV, it's unacceptable that there's been this denial of service for so long.

[Candi1]

That’s happened to me too! Since yesterday what is the issue?

[schnapps]

Hi @Candi1 

My guess a recent software update has corrupted a number of customers NowTV branded devices.

According to NowTV over on Twitter they are aware of it and it's currently under investigation.

They also mentioned pressing the back button on your NowTV remote which may clear the on screen error message.

[schnapps]

Took this screen shot from the NowTV Twitter Help feed.

[Anonymous User]

Keep getting message, using a stick - Showing NOWTV is not available try later,why?