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Dawny
Mentor

Sorry, Now TV is currently unavailable

Hi, it’s saying on my tv screen “ Sorry, Now TV is currently unavailable, please try again later” it’s been like this for a couple of days, tried unplugging both tv and stick but still nothing, I can get it on my iPad, can anyone help please ?

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schnapps
Legend 5
Legend 5

Re: Sorry, Now TV is currently unavailable

Hi @Dawny 

 

It seems a few people have encountered this message on their NowTV Box or Stick.

 

Don't know if there is anything in this link thread below helps (there is a couple of workarounds mentioned).

 

https://community.nowtv.com/t5/NOW-TV-Box-black/Sorry-Now-TV-is-currently-unavailable/td-p/537230 

 

I haven't seen this message myself on my NowTV box yet.

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schnapps
Legend 5
Legend 5

Re: Sorry, Now TV is currently unavailable

Hi @Dawny 

 

It seems a few people have encountered this message on their NowTV Box or Stick.

 

Don't know if there is anything in this link thread below helps (there is a couple of workarounds mentioned).

 

https://community.nowtv.com/t5/NOW-TV-Box-black/Sorry-Now-TV-is-currently-unavailable/td-p/537230 

 

I haven't seen this message myself on my NowTV box yet.

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Dawny
Mentor

Re: Sorry, Now TV is currently unavailable

Hi thanks for getting in touch, I managed to get it sorted with the help of live chat eventually, but for future reference for anyone else, you have to press and hold the reset button on your stick until it comes up on your tv for Set Up and getting started, follow all the prompts and it comes back on, hope this helps anyone else, thanks

 

Candi1
Advocate

Re: Sorry, Now TV is currently unavailable

That’s happened to me too! Since yesterday what is the issue?

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schnapps
Legend 5
Legend 5

Re: Sorry, Now TV is currently unavailable

Hi @Candi1 

 

My guess a recent software update has corrupted a number of customers NowTV branded devices.

 

According to NowTV over on Twitter they are aware of it and it's currently under investigation.

 

They also mentioned pressing the back button on your NowTV remote which may clear the on screen error message.

schnapps
Legend 5
Legend 5

Re: Sorry, Now TV is currently unavailable

Took this screen shot from the NowTV Twitter Help feed.

 

youdoodle-2020-08-23T14-48-10Z.jpg

 

Dawny
Mentor

Re: Sorry, Now TV is currently unavailable

Don’t know what the issue is, but I did manage to get some help from Now Tv, you need to go to your tv and press the reset button on your stick until it comes up with let’s get started, and then just follow the prompts and put in your login details and you should then be ok, hope this helps
Dave721
Advocate

Re: Sorry, Now TV is currently unavailable

I’ve just done as suggested and it’s now working again.

Candi1
Advocate

Re: Sorry, Now TV is currently unavailable

Yeah it worked but now I can’t connect my remote to the tv

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Atuba
Advocate

Re: Sorry, Now TV is currently unavailable

Factory reset (holding the button on the stick and going through the set up process) didn’t help for us. It just returned to the ‘unavailable’ message again when we reached the end of the process. Random presses of home and back after that did get us to the menu, though, and things are working again now.

 

We have two sticks and both had the same problem. 

 

That was 12 days of subscription wasted while we worked out that ‘trying later’ was not going to fix it and tried the advice for trouble shooting in the help pages. Not impressed! It would be useful to put the fix in the standard ‘help’ pages, rather than having it hidden away in the community forums.