Hi @Anonymous User
If you haven't got an active entertainment or cinema pass then these two vouchers should automatically start once you setup the stick.
Go into My Account > Passes & Vouchers whilst logged in on here and click the purple & orange arrows underneath both passes to expand the on screen information about these two passes.
If it is saying start a free trial or buy an entertainment & cinema pass and nothing is showing under Vouchers Waiting for You towards the top of the screen page, then pop over to live chat for further assistance & help.
Do you need a link to reach live chat ?
