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Anonymous User
Not applicable

Sky store

Hi, I use the Now TV stick to use Sky Store but as of yesterday 13th September it won't open , I keep getting error code 0003. I have updated the software on the Now stick but it does not help.

14 REPLIES 14
gavs82008
Legend 5
Legend 5

@Anonymous User 

You can email support using the picture below for the address.

CEBFD4C0-4577-414C-A5F1-6BA5DD3827E9.jpeg

Or live chat by clicking “chat online” within the green box and not “get help quicker” as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable
Thanks for this, I contacted Now TV chat, did a stick reset, still the same
error code. They suggested that my Sky broadband IP may be unstable. I
thought this was strange because we've only just started having issues with
sky store today. However, I have an O2 mobile broadband TP link so I reset
the stick, connected to O2 and hey presto, Sky store connected straight
away. I'll be ringing sky tomorrow!
#- Please type your reply above this line -##
Anonymous User
Not applicable

Reply received today from Sky store in response to my email about the error code:
Thank you for contacting the Sky Store team with your query. I am sorry to hear that you are getting an error message when accessing Sky Store movies on your NOWTV Stick. This is a known issue that has been raised and our team are doing their absolute best to get this sorted as soon as possible. Please bear with us in the meantime and your patience will be greatly appreciated.

schnapps
Legend 5
Legend 5

Hi @Anonymous User

Looks like Sky have fixed the Sky Store App error for me.

Where when checking the App yesterday on my Roku Stick I had no problems using the App. 

Anonymous User
Not applicable
Yes, same here, we can access it now.