Hello all, how do I speak with a real person ? I had a call today from an automated machine, saying my nowtv is getting switched off at 12 midnight due to suspicious activity on my broadband? And don’t understand what this means, could any help with a contact number for Now TV ?? I need to speak to someone in person 🥺
It's a scam but to put your mind at ease, here's a number you can call:
0800 759 1213
BTW, I've had a few of those automated calls as well, and Now TV is not my ISP, I just ignored and put my phone down.
Later on my bank account thanked me.
Not sure how to use this facility but today I was called by this number 003441753477884 by someone claiming to be from Sky and that my router was showing error messages and that I should get online so he could help. I doubted this was genuine and put the phone down but was I right?
As far as I am aware Now TV will never contact you to inform you about a faulty router. For a peace of mind you can call the broadband teaam.
How to submit your complaint:
You should never worry about doing the right thing, and putting the phone down on scammers is the right thing.
Also remember, scammers will phone, email, send you letters and even visit your home but all you have to do, to keep yourself and your money safe, is not engage with them. That is, simply put, do not talk to them, reply to any letters they may send or let them in when they come knocking on your door, i.e. do not engage. Because to do anything else would put your financial well being in immediate danger, so always do the right thing.
Finally, be safe and don't worry.