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Anonymous User
Not applicable

Roku stick Sorry there was an error in the player

Hi guys i get this error message ( sorry there was an error in the player )when i try play live events on sports 

but all other channels are working on the sports 

4 REPLIES 4
Anonymous User
Not applicable

Forgot to add they work fine on my computer i must add im using a roku stick in my tv thats where the problem is 

gavs82008
Legend 5
Legend 5

@Anonymous User 

Can I assume you’ve checked to see that the Roku stick is fully updated along with deleting and reinstalling the app for NOW?

What about unplugging the stick and your router for a few minutes?

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable
Done all those things
gavs82008
Legend 5
Legend 5

@Anonymous User 

Best report the fault with staff via live chat. Make sure you click “chat online” within the green box, don’t hit “get help quicker” as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint

Or email support using the address in the below picture.

E44B7F80-655B-4F2D-9976-530F2B6DFDB7.jpeg

FYI that I do not work for NOW, just a NOW customer trying to help