02-07-2019 17:45
02-07-2019 18:03
Hi @Anonymous User
When you reset the stick was it a factory reset and your TV is showing a 6 digit code where you need to enter the code by going to nowtv.com/tv with your PC or mobile internet browser ?
If so maybe temporary disconnect the power to the stick for a minute, then power up the stick again and follow step 5 of this help guide where there is also a direct link in green to reach nowtv.com/tv to enter the code that you see on your television screen.
https://help.nowtv.com/article/set-up-your-now-tv-smart-stick
If it doesn't accept the new code, then see if using a different internet browser or using the browser in a Private Window or Incognito mode helps.
02-07-2019 18:23
02-07-2019 18:31
Hi @Anonymous User
See if another factory reset resolves it, by holding the reset button on the stick for about 20 seconds whilst the stick and television is switched on.
Then follow the instructions again on your television set by going to this web page linked below (where i am assuming you are a UK customer and not based in the Republic of Ireland) and enter the new code shown on your television set.
Otherwise see if NowTV Live Chat can help you out from the link below.
https://help.nowtv.com/get-in-touch/